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QA/Mystery Telephone Shopper
2 months ago
MiCo2 Group, LLC is currently seeking agents for Quality Assurance Specialists.
Provide feedback on the level of customer service and processes for various companies We are recruiting exceptional independent contractors to provide their insight while working from home. This is a part-time opportunity
You will be contacting companies based on general assignments.
You WILL NOT be required to make any purchases, commitments or provide personal information.
You will set your own schedule, so you can work anytime that fits YOUR schedule to meet the deadline.
Requirements
Responsibilities:
Complete a test call successfully
Call all companies provided via assigned lists
Evaluate the level of customer service provided by answering representative
Document detailed information of overall experience
Complete review submission form before the required deadline
Ensure that form is free of errors and misinformation
Requirements:
Must have & submit valid United States Identification
Minimum 6 months customer service experience, preferably call center related
Moderate level of computer knowledge
Ability to work with minimal supervision
Must be self-directed and self-motivated
Strong listening skills
Accuracy
Efficiency
Excellent written and verbal communication skills
Technical Requirements
• Active Phone line (mobile or landline)
• Mobile Device capable of downloading applications
• CPU (Intel or AMD) 2GHz processor (or equivalent)
• Resolution of 1,280 x p) or greater
• Internet Explorer 9.0 or higher
Benefits
Save on gas
Save on time
