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Order Management Analyst I

4 months ago

Stafford, United States Emerson Full time

If you are a customer service professional, looking to contribute to our organization, Emerson has an exciting opportunity for you We are seeking a motivated and enthusiastic person to work within our Order Management team in Stafford, Texas. The overall responsibility of an order management analyst is to ensure that customer orders and production schedules are aligned to meet contractual delivery dates and optimize customer satisfaction. If you would like to join our team, we would love to hear from you

In this Role, Your Responsibilities Will Be:

  • Managing backlog priorities and overall order execution
  • Ensure backlog aging is regionally tracked and any critical issues are identified and reviewed with a focus on both the solution and customer communication.
  • Track order cancellations, changes, delays and any associated cost recovery
  • Monitor the completion of line items trough shipment
  • To provide varied phone and e-mail support to customers related to customer satisfaction issues.
  • Be a liaison for customers, suppliers and Emerson sites regarding order related issues including order status, expediting requests, shipping requirements, and order prioritization
  • Communicate critical order delivery issues to sales, Customer Service Manager and Product Mangers as necessary
  • Create track and manage committed dates on production schedules

Who You Are:

You define overall goals and objectives. Focus on priorities and set stretch goals. You know to prepare for unexpected outcomes and try different solutions. Create a plan and outline for various audiences. Focus on building a broader knowledge of our organization and industry.

For This Role, You Will Need:

  • High School diploma or equivalent
  • Two years of relevant professional work experience

Preferred Qualifications that Set You Apart:

  • Associates or Bachelor's Degree
  • Knowledge of valves
  • SAP experience

OUR OFFER TO YOU:

Flexible Work Schedule - Remote Work Option:

This role has the flexibility of a remote work option up to two days a week after initial training period. Our teams work together to ensure our chosen work schedules enable our creativity and efficiency as we serve the needs of our customers.

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values ) and about Diversity, Equity, & Inclusion at Emerson ) .

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.

#LI-Hybrid

#LI-AS11

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team – let's go

No calls or agencies please.

Requisition ID :

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.