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Voip Engineer

2 months ago

Remote, Oregon, United States MetroSys Full time

Responsibilities:

  1. Voice Infrastructure Transition:
    • Assist in planning and executing the transition from Nortel to Cisco voice infrastructure.
    • Evaluate existing Nortel voice systems and develop migration strategies to Cisco Unified Communications Manager (CUCM) platform.
  2. VoIP Configuration and Implementation:
    • Configure and deploy Cisco Unified Communications Manager (CUCM) and other Cisco voice components to support VoIP services.
    • Integrate Cisco voice systems with existing network infrastructure and applications.
  3. Voice Network Optimization:
    • Optimize voice network performance and quality of service (QoS) parameters to ensure optimal voice call quality and reliability.
    • Troubleshoot and resolve voice-related issues and outages in a timely manner.
  4. Documentation and Training:
    • Document configurations, procedures, and best practices for voice system administration and operation.
    • Provide training and support to end-users and IT staff on the use and management of Cisco voice systems.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field (preferred) or equivalent experience.
  • 3+ years of experience in voice engineering and telecommunications, with expertise in Nortel and Cisco voice systems.
  • Strong understanding of VoIP protocols and technologies, including SIP, RTP, and H.323.
  • Hands-on experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco Voice Gateways.
  • Excellent problem-solving and troubleshooting skills.
  • Effective communication and collaboration abilities.

Working Conditions:

  • This is a part-time position
  • Fully remote
  • Flexible working hours based on project requirements.
  • Occasional evening and weekend work may be required for project deployments and migrations.