Director Quality Engineering

Additional Information DQE Lead
Job Number
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
Job Summary

Provide hands-on Leadership and direction for Enterprise Quality Engineering organization. Champion Quality Engineering (QE) principles of shift-left, customer-centricity, automation, and continual improvement to advance product development. Drive the creation and adoption of automated testing to facilitate innovation, quality, and speed to market. Partners with vendor and internal Marriott teams to provide leadership, strategy, and orchestration of key testing events to ensure that quality standards are consistently met. Provides expert guidance on test environment strategy, setup, and configuration. Coordinates with product teams and other Software Development Engineers in Test (SDET's) to collect KPIs and metrics in-line with QE guidelines. Collaborates with platform teams to ensure tools required for testing conform to standards and help implement new solutions as required. Work with product teams to ensure integration / end-to-end test cases are identified and maintained. Serves as advocate / representative for selected business units to the QE organization.

Expected deliverables to include: Design and build of QE Frameworks, Technical solutions, Quality Engineering Strategies, Test Strategies, Test Implementation Plans, Jira Initiatives, Epics and User Stories, presentations to Senior Management, and Marriott internal deliverables including Associate Performance Management materials.

Candidate Profile Education And Experience Required10+ years of IT leadership experience with a blend of deep technical knowledge and a customer-focused mindset
Direct management of cross functional, sourced, or offshore teams
8+ years' experience in software development, test engineering, with expert-level expertise in multiple testing methodologies
8+ years' experience engaging highly technical architecture, engineering and operations teams and driving outcomes with QE automation
Excellent verbal and written communication and problem-solving skills
Experience with DevOps tools (e.g. Git, JIRA, Ant, Maven, Jenkins) and Test Automation
Experience in financial management of budgets and cost estimations
Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification
Preferred QualificationsProven ability to effectively prioritize and execute tasks in a high-pressure environment
Demonstrated ability to assess customer/client needs, creatively approach solutions, and influence appropriate courses of action
Strong attention to detail with an ability to operate effectively across multiple priorities
Strong knowledge of emerging tools, software, applications, and systems for attaining best-in-class IT technology across the enterprise
Graduate degree
Technical certifications (i.e., PMP, CSTE, CSQA, Certified SAFe)
Core Work Activities Primary Activities And Key Responsibilities:
Provide leadership and strategic direction to the QE teams.
Design and build new generation testing frameworks for enterprise grade distributed applications.
Develop Quality Engineering strategies and standards, including KPI's and Metrics for regression and performance testing for development teams.
Evaluate and provide recommendations on different tools and technologies for frontend, middleware, and backend applications.
Educate Product teams on QE best practices and assist them in their adoption.
Coach product teams in implementing QA and QE practices in a SAFe Agile environment.
Evaluate current QA or QE process in Product teams and drive them to conform with established standards.
Work with Product teams to ensure integration/end-to-end test cases are identified and maintained.
Devise QE solutions for CI/CD pipelines in public cloud or hybrid infrastructures.
Understand application architectures and recommend solutions for end-to-end testing.
Engage with other QE staff to deliver high quality testing solutions across the organization.
Assist in the evaluation of QE-related vendors.
Collaborate with QE tools architects/engineers to resolve issues and recommend improvements.
Conduct POC projects on emerging QE technologies and drive them towards adoption in the organization.
Mentor QE staff and assist in developing curriculum for staff upskilling.
Quality LeadershipMentors and coaches QE team members who work with product team members on Quality Engineering tasks and procedures
Communicates to Application Development leaders opportunities to improve quality
Establishes The Flow Of Work Within The Quality Engineering Area
Creates Best Practice Quality Procedures
Reviews and edits product and process documentation
Provides leadership and support to Quality inspections
Functions as escalation contact for Product teams and SDETs
Delivering Technology Performs complex quantitative and qualitative analyses for delivering automated testing processes and tools
Negotiates and directs the implementation of enabling tooling such as Tosca, NeoLoad, Cucumber, etc.
Facilitates CI/CD using the DevOps pipeline
Validates solutions with enterprise architecture team
Facilitates achievement of expected deliverables and obligations of Service Providers
Ensures proper coordination with appropriate IT and vendor relations teams
Coordinates with Operations and Infrastructure teams for deployment and production support activities
Managing Projects And Policies Advises team on debugging aids available for environment.
Prepares testing schedules and documents expected results.
Facilitates the scheduling and performance of testing activity, submitting errors/issues for correction.
Participates in the identification and monitoring of risks and issues.
Facilitates risk management practices.
Management CompetenciesLeadershipCommunication -Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Leading Through Vision And Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
Problem Solving And Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing ExecutionBuilding A Successful Team -Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
Driving For Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Building RelationshipsCustomer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent And Organizational CapabilityDeveloping Others- Plans and supports the development of others' skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively; provides high visibility to individuals with potential; offers challenging assignments that build confidence and credibility and provides such individuals with a personal vision for their future.
Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Learning And Applying Professional ExpertiseBusiness Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. Technical Intelligence knowledge and ability to identify technological opportunities and threats that could affect the future growth and survival of the business.
Technology Life Cycle knowledge of the Life Cycle of technologies and how applications, infrastructure, and processes relate to these timelines.
It Systems Knowledge of IT systems supporting the business including benefits, requirements, costs, justification, and operations.
It Resources The ability to secure and manage IT resources to achieve business objectives (e.g., contracts, vendor relationships, financial accountability, portfolio management, information and resource planning) and measure project impact.

Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension - Understands written sentences and paragraphs in work related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.
California Applicants Only The salary range for this position is $110,550.00 to $245,238.00 annually.
Colorado Applicants Only The salary range for this position is $110,550.00 to $222,943.00 annually.
Hawaii Applicants Only The salary range for this position is $133,766.00 to $245,238.00 annually.
New York Applicants Only The salary range for this position is $110,550.00 to $245,238.00 annually.
Washington Applicants Only The salary range for this position is $110,550.00 to $245,238.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. Employees will accrue PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. The application deadline for this position is 7 days after the date of this posting, 04/22/2024. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ Begin your purpose, Belong to an amazing global​ team, and Become the best version of you.
Source: Hospitality Online

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