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On Call Banquet Server

2 months ago

Wausau, Wisconsin, United States Shaner Hotel Full time
ABOUT THE TEAM

Shaner Hotels has an amazing opportunity at our award-winning Playa Largo Resort & Spa, located in the beautiful Florida Keys. Playa Largo features 175 luxury rooms and suites, including 10 private bungalows, a 3-bedroom beach house, ballroom with private courtyard, private marina with boat ramp, a full-service spa, salon, wedding lawn, sports courts, and fitness facilities. Playa Largo offers plenty of waterfront and indoor space for events ranging from weddings to private and corporate events. This property also features four restaurants and bars including an upscale steak house, fresh seafood restaurant, ceviche & sushi bar, in-room dining, full banquet and catering department, pool & beach bar, and a sunset terrace.

ABOUT US

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website,

JOB DESCRIPTION
  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations.
  • Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
  • Greet guests as they arrive and assist them with seating at tables.
  • Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements.
  • Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements.
  • Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Handle guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
  • Other duties as assigned.
Responsibilities

The Banquet Server ensures quality customer service to our guests during events and banquets. Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment.

Qualifications
  • Previous experience in banquet operations and/or hospitality preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • High school graduate or equivalent, some college preferred.
  • Minimum age requirement to serve alcoholic beverages.
  • ServSafe and/or food safety training.
  • Alcohol awareness training (such as TIPS).
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.