See more Collapse

Customer Service Representative

1 month ago

Rosemead, California, United States Southern California Edison Full time
Job Description

Join the Clean Energy Revolution

Become a work-from-home Customer Service Representative (Energy Advisor 1) at Southern California Edison (SCE). Join our world-class team by providing first-call resolution with empathy and service knowledge. This remote Customer Service opportunity offers a competitive starting pay of $26.55/hour and involves taking live calls. Customer Service Representatives in the Customer Contact Center are available to take calls during the days/hours of Monday through Friday 7am to 7pm and Saturdays 8am to 5pm.

As a Customer Service Representative, you will serve as SCE's first line of contact, responsible for negotiating the best solutions, solving problems, and delivering excellent customer service in a fast-paced and dynamic environment. This role offers a fantastic opportunity to begin a rewarding career at SCE, where you will gain insight into our company-wide operations and programs that assist our customers. Many of our former and current leaders started here, and you can too.

As a Trainee, you will undergo up to 15 weeks of virtual training on a full-time basis. The training program includes a combination of instructor-led training, on-the-job training, and assessments (written and live calls). The training will be conducted using a phased approach, where new hires will learn new call types and then handle those specific calls. It is important to note that passing all assessments is a requirement for continued employment with SCE. Upon successful completion of training, you will enter an 8-week on-the-job training period called "Nesting." During this period, you will handle calls and receive support and coaching to help you excel. All Customer Service Representatives must meet performance standards during the Nesting period to maintain employment.

A day in the life - Get ready to think big, work smart and shine bright

  • The role's primary focus is delivering high quality, courteous, and professional customer experiences while representing the company in a positive and professional manner.
  • The Customer Service Representatives are expected to:
    • Engage authentically with Residential customers who look for expertise, solutions, and advice on their electric utility services.
    • Actively listen to customer needs and adjust style and level of detail for the audience.
    • Understand the root issue customers are facing and other related issues that may arise
    • Discern what the best path is for resolution without having a standard operating procedure for every issue
    • Manage and resolve customer complaints with empathy using multiple customer information systems to provide accurate and appropriate energy solutions.
    • Educate customers on products and services that are relevant to their needs.
    • Successfully meet or exceed performance-based goals.
    • Perform other responsibilities and duties as assigned.

The essentials

  • Two (2) years of customer service experience, including technical sales/support, phone, or in-person sales/support.
  • Ability to manage and resolve difficult customer interactions while maintaining composure and respect.
  • Experience handling a variety of nonstandard and complex inquiries
  • Understand and input data correctly. Use Data to inform decisions when troubleshooting or making recommendations
  • Passion for helping people, the desire to exceed customer expectations, and the ability to resolve multiple issues daily with empathy.
  • Teleworking/Virtual Office requirements\: must have a secured workspace with a desk and chair, and a reliable, dedicated internet connection.
  • Flexibility to work holidays and overtime (may be required as early as during training and/or nesting periods) when needed to accommodate business needs.
  • Able to commit to completing the entire duration of the ENA training without interruption and pass written and quality assurance assessments required for continued employment.
  • Ability to type 35 words per minute.

The preferred

  • Associate or Bachelor's degree.
  • Knowledge of SAP or similar ERP systems.
  • Proficient in Word and Excel.
  • Experience using multiple resources, databases, computer systems, and technology to analyze information and generate solutions.
  • Technically savvy with the ability to troubleshoot systems.
  • Self-starter with a positive attitude and high level of professionalism.
  • Prior experience in a teleworking environment.
  • Experience communicating complex information to all audience levels.
  • Exceptional problem-solving skills.
  • Excellent written, verbal, and computer skills.
  • Ability to actively listen and connect with customers to meet their needs.
  • Experience handling confidential customer information.
  • Follows safety protocols and safe work practices.
  • Ability to succeed in a structured, goal-oriented environment.

Read the full posting.

We have other current jobs related to this field that you can find below

  • Customer Service Representative

    1 month ago

    Rosemead, California, United States Circle K Full time

    Store : 8609 Garvey Ave, Rosemead, California 91770Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you...

  • Customer Programs Senior Manager Hybrid

    1 month ago

    Rosemead, California, United States Southern California Edison Full time

    Join Southern California Edison (SCE) as a Customer Programs Senior Manager within our Portfolio Planning & Integration (PPI) team. This role is central to SCE's mission to innovate and improve our energy systems, focusing on key areas such as Electrification, Energy Efficiency, Demand Response, and Income-based Programs. The successful candidate will have...

  • Senior Advisor of Grid Technology Projects

    2 months ago

    Rosemead, California, United States Southern California Edison Full time

    Become a Senior Advisor of Grid Technology Projects at Southern California Edison (SCE) and build a better tomorrow. The Operations Strategy, Reliability, and Performance Management (OSRPM) team integrates operational improvements, operations coordination, business services, outage validations, and the integration and business process ownership of new...

  • Clean Energy Policy Advisor HYBRID

    1 month ago

    Rosemead, California, United States Southern California Edison (SCE) Full time

    Job Description Join the Clean Energy Revolution Become a Clean Energy Policy Advisor at Southern California Edison (SCE) and build a better tomorrow. In this role, you will be a Case Manager in the Energy & Environmental Policy department within Regulatory Affairs at SCE. The successful candidate will support customer-facing programs and services that...

  • Supply Chain Senior Advisor HYBRID

    1 month ago

    Rosemead, California, United States Southern California Edison Full time

    Job DescriptionJoin the Clean Energy RevolutionBecome a Supply Chain Senior Advisor at Southern California Edison (SCE) and build a better tomorrow. In this role you will be responsible for providing high-level counsel on complex policy issues, strategic planning, and implementation of programs including supplier management, qualification, and risk. The...

  • Mental Health Therapist I

    2 weeks ago

    Rosemead, California, United States Pacific Clinics Full time

    Bilingual Chinese (Mandarin/Cantonese) Required. Who We Are Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than , employees speak languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally...

  • IT Systems Quality, Senior Advisor-Rosemead HYBRID

    1 week ago

    Rosemead, California, United States Southern California Edison Full time

    Job DescriptionJoin the Clean Energy RevolutionBecome an IT Systems Quality, Senior Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll oversee and influence the overall design and testing of products, applications, and infrastructure to ensure proper architecture and maintain high-quality levels by minimizing defects...

  • Field Supervisor On-Site

    3 weeks ago

    Rosemead, California, United States Southern California Edison Full time

    Job DescriptionBecome a Field Supervisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll supervise a team of construction/maintenance line crews and a Production Specialist focusing on construction activities. This person will be an inspirational leader taking ownership in the safety of crew members. This person will...

  • Field Supervisor

    1 month ago

    Rosemead, California, United States Southern California Edison Full time

    Job DescriptionJoin the Clean Energy RevolutionBecome a Field Supervisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll supervise a team of construction/maintenance line crews and a Production Specialist focusing on construction activities. This person will be an inspirational leader taking ownership in the safety of...

  • Field Supervisor On-Site

    1 month ago

    Rosemead, California, United States Southern California Edison Full time

    Job DescriptionBecome a Field Supervisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll supervise a team of construction/maintenance line crews and a Production Specialist focusing on construction activities. This person will be an inspirational leader taking ownership in the safety of crew members. This person will...

  • City Engineer

    3 weeks ago

    Rosemead, California, United States City of Rosemead Full time

    THIS RECRUITMENT IS TO FILL ONE FULL-TIME VACANCY IN THE PUBLIC WORKS DEPARTMENTAND TO ESTABLISH AN ELIGIBILITY LIST TO BE USED FOR FUTURE VACANCIES. Click Here to access brochure.First Review Date : Tuesday, November 7, 2023SUMMARY:Under the direction of the Director of Public Works, manages the operations of the Engineering Division; performs professional...

  • IT Systems Quality, Senior Advisor-Rosemead Hybrid

    4 days ago

    Rosemead, California, United States Southern California Edison Full time

    Job ID: Job DescriptionJoin the Clean Energy RevolutionBecome an IT Systems Quality, Senior Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll oversee and influence the overall design and testing of products, applications, and infrastructure to ensure proper architecture and maintain high-quality levels by minimizing...

  • Sourcing Specialist Hybrid

    2 weeks ago

    Rosemead, California, United States Southern California Edison Full time

    Job ID: Become a Sourcing Specialist at Southern California Edison (SCE) and build a better tomorrow. In this job, you will support and develop sourcing strategies for the energy infrastructure of tomorrow in areas for SCE's Direct Services Distribution Business Line (DBL)- which includes line construction, design contracts, civil construction, and...

  • Sourcing Specialist Hybrid

    1 month ago

    Rosemead, California, United States Southern California Edison Full time

    Job ID: Become a Sourcing Specialist at Southern California Edison (SCE) and build a better tomorrow. In this job, you will support and develop sourcing strategies for the energy infrastructure of tomorrow in areas for SCE's Direct Services Distribution Business Line (DBL)- which includes line construction, design contracts, civil construction, and...

  • Electricity Market and Resource Planning Senior Analyst HYBRID

    1 month ago

    Rosemead, California, United States Southern California Edison Full time

    Job DescriptionJoin the Clean Energy RevolutionBecome an Electricity Market and Resource Planning Senior Analyst working with SCE's Resource & Environmental Planning and Strategy organization and help SCE forecast electricity prices and develop generation resource plans to reduce carbon emission and achieve the California clean energy initiatives. You will...

  • Senior Litigation Attorney HYBRID

    7 days ago

    Rosemead, California, United States Southern California Edison Full time

    Job DescriptionJoin the Clean Energy RevolutionBecome a Senior Litigation Attorney at Southern California Edison (SCE) and build a better tomorrow. As a Senior Attorney, you will handle a wide range of litigation matters for the company in a lead counsel role and will report to a Director/Managing Attorney. The successful candidate will be part of a team of...

  • Cyber Security Manager

    2 weeks ago

    Rosemead, California, United States APR Consulting Full time

    An electric utility client is looking for a Cybersecurity Manager who will support the Cybersecurity Engineering lead in a service function to offload all documentation, reporting, and customer interfacing tasks in the form of a Program Manager.Location: Rosemead, CA Hybrid)Position: Cybersecurity ManagerPay Rate: $53/hr. on W2Duration: 12 months or...

  • Project Manager, Owner's Rep

    2 weeks ago

    Rosemead, California, United States CBRE Full time

    Project Manager, Owner's Rep Job ID 154216 Posted 07-Feb-2024 Service line GWS Segment Role type Full-time Areas of Interest Construction, Project Management Location(s) Arcadia - California - United States of America, Burbank - California - United States of America, Corona - California - United States of America, East Los Angeles - California - United...

  • Marketing and Digital Communications Advisor

    4 weeks ago

    Rosemead, California, United States Southern California Edison Full time

    Job ID: Job DescriptionJoin the Clean Energy Revolution Become a Marketing and Digital Communications Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll be a part of the team that is redefining the way SCE markets its programs and services to all business and residential customer segments to drive more efficient...

  • Senior Sourcing Specialist Hybrid

    1 month ago

    Rosemead, California, United States Southern California Edison Full time

    Job DescriptionJoin the Clean Energy RevolutionBecome a Senior Sourcing Specialist at Southern California Edison (SCE) and build a better tomorrow. In this job, you will support and develop sourcing strategies for the energy infrastructure of tomorrow in all areas related to technology, including software, hardware and telecom. Your interpersonal, analytical...