Research & Adjustments Representative II

1 month ago

Greensboro, North Carolina, United States Bank of America Full time
Job Description:

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Job Description:
This job is responsible for resolving research and adjustment inquiries within the bank's practices and procedures. Key responsibilities include maintaining internal operational and financial controls and ensuring that they are observed for all assigned cases. Job expectations include ensuring that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system, and financial controls, and escalating matters or issues to leadership to ensure minimum risk occurs.

Responsibilities:
  • Works on daily incoming exceptions and maintains aged exceptions to a minimum
  • Enters daily entries through internet based applications
  • Performs routine or complex account maintenance depending on client account type
  • Maintains high-volume portfolios
  • Investigates and resolves issues and requests


Required qualifications:
  • Documented experience with Outlook, Excel, and/or PowerPoint
  • Must be meeting all performance standards within current role
  • Ability to manage multiple tasks on multiple systems
  • Proven track record of working independently
  • Ability to identify/escalate issues and process opportunities
  • Must be highly motivated with the ability to multitask and manage multiple priorities with minimal oversight and guidance
  • Ability to represent the business through written and verbal communication with internal and external customers


Desired qualifications:
  • Ability to directly communicate with external vendors and legal partners
  • College degree or comparable work experience


Skills:
  • Attention to Detail
  • Customer and Client Focus
  • Pipeline Management
  • Research
  • Critical Thinking
  • Decision Making
  • Problem Solving
  • Written Communications
  • Adaptability
  • Collaboration
  • Risk Management


Required Skills
  • Self-motivated and goal oriented
  • Ability to adapt quickly to changes in the environment
  • Must be detail oriented, an independent thinker, and able to handle multiple tasks concurrently
  • Must be able to work in a team environment
  • Ability to navigate multiple computer systems
  • Ability to think critically and use sound judgment in decision making
  • Analytical and problem resolution skills

Desired Skills
  • Previous Collections or Recovery experience
  • College degree or commensurate work experience preferred
  • Knowledge of Deposit


Shift:
1st shift (United States of America)

Hours Per Week:
40

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