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Floral Order Writer
4 weeks ago
- Provide excellent customer service and address needs of customers in a timely and effective manner.
- Ensure a fresh and appealing display by keeping shelves and displays clean and well stocked by front-facing, checking codes, rotating, and removing out-of-date products.
- Understand why our products are different than conventional stores and explain differences to customers.
- Replenish floral products through proper buying procedures.
- Ensure orders for product are timely and accurate to monitor inventory turns.
- Find placement for all new products belonging to your category or categories.
- Participate in regional and national sales promotions.
- Build displays according to movement, promotions, profitability, value, and Regional guidance.
- Oversee customer special order procedure.
- Support Leadership in conducting inventories.
- Maintain financial profitability by meeting and exceeding margin and sales targets.
- Assist in training and developing Team Members on product knowledge.
- Maintain accurate department signage and pricing.
- Stay informed by reading daily communication log or department updates from Leadership.
- Ensure compliance with all applicable US, UK or Canadian regulatory rules and regulations, Weights and Measures, health and sanitation, and adhere to safe work practices.
- Make sure sweep logs and sanitation logs are completed when applicable.
- Maintain a safe, clean and well-organized working and shopping environment.
- Successfully complete in store training program.
- Attend all team and store meetings as assigned by Leadership.
- Support global, regional and store programs.
- Answer department telephone calls and pages quickly and with excellent phone etiquette.
- Comprehensive knowledge of floral products
- Working knowledge and application of all floral merchandising expectations within the department with a specific focus on attention to detail
- A desire to grow with the Floral team
- Ability to sell proactively
- Ability to deliver information in a clear and respectable manner to fellow team members, customers, and vendors
- Ability to educate team on product knowledge and convey enthusiasm
- Strong demonstrated organizational and time management skills
- Strong basic math skills
- Knowledge and ability to use computer programs such as Microsoft Word, Excel, Outlook, and ordering systems
- Demonstrates responsibility and accountability in recognizing and accomplishing all tasks where there is a direct job responsibility
- Strong work ethic and integrity
- Passion for natural foods and products
- Use of tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery
- Ability to work a flexible schedule including nights, weekends, and holidays as needed
- Ability to work in a fast-paced environment, with a sense of urgency
- 1+ year buying-merchandising experience or equivalent
- 1+ year floral experience
- Customer Service Focus
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
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