Manager - Airport Operations Ramp Service

4 weeks ago

Denver, Colorado, United States United Airlines Full time

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we're growing – in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities:

The Manager Airport Operations Ramp Service is responsible for providing oversight for all aspects of Ramp Operations. Lead, align and develop front line supervisors and front-line employees. Apply operational expertise and decision-making capability, financial, technology, logistics and management to support and create strategic objectives and direction. Implement station financial and operational plans and adjust as needed throughout the year to achieve corporate and local station goals. Excel in goal advised leadership, analytical thinking, financial controls, budgeting, customer service and policy/procedures. Requires in depth knowledge of department work rules and good relationship with Union leaders.

Focus on safe operational performance, financial controls, i.e. Overtime, GSE Abuse and Safety Performance Metrics

  • Operational Performance Goals (Corporate)
    • Arrival Performance, On-time and within 14 both domestic and International, Red Zone performance, Departure Performance, Headstarts//Departures 00//Turn Performance, Mishap Rates, Occupational Injuries
  • Operational Performance Goals (Local)
    • International Departure 00, APU runtime efficiency
  • Operational Performance Goals (Terminal Operations)
    • Mishap Rates, OSHA Recordable Rate / OJI's, Productivity metrics, Baggage Performance (MBR), Priority Baggage Delivery, Inbound Baggage Delivery, Overall Bag/Mail scanning metrics, International Product
  • Financial Performance
    • Assist in managing a 98 mm annual budget
  • Operational planning and safe implementation of all ground handling activities
  • Management and frontline employee interaction and business/employee relationship development
  • Interface and work with department heads, Business Partners, Government Agencies, Airport Authority & Vendor Leadership
  • Strategically planning/long-term development of department operations

The salary for this position is $91,800 to $134,640 dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.

Bonus Eligible: yes

At United, we offer a competitive compensation package, with benefits including medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

Qualifications

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes. We are always looking for individuals who will bring something new to the table

What's needed to succeed (Minimum Qualifications):

  • High School Diploma or equivalent
  • 3+ years of operational leadership experience
  • Change Management experience
  • Valid Driver's License
  • Excellent Communication Skills
  • Ability to lead and develop Leaders and frontline employees
  • Ability to lead and sustain continuous improvement environment and initiatives.
  • Ability to engage employees at all levels and build a positive working environment
  • Able to attain specific clearances including but are not limited to FAA / TSA / Airport Authority / US Customs

What will help you propel from the pack (Preferred Qualifications):

  • Bachelor's degree or 3+ years of leadership experience
  • 3+ years Airport Hub Ramp Operations leadership experience
  • Extensive experience in managing station ramp, cargo & mail, deicing and receipt and dispatch operations.
  • Excellent employee and union relations as well as experience administering union contracts.
  • Experience in relationship building and negotiation with contract vendors, government agencies, such as Airport Authority, Headquarters support organizations, and other airlines' leadership.
  • Demonstrated leadership ability in large departmental environment.
  • Business acumen
  • Strong Union Relations background
  • Collaboration skills in regard to implementation of a CBA.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.

The Job Posting End Date is 05/27/2024

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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