Bilingual Receptionist

2 months ago

Portland, Oregon, United States Dodge Law Firm, LLC Full time

Job Title:
Bilingual Receptionist / Mail Clerk (Entry Level)

Department:
Law Firm

Reports To:
Office Manager & Attorney

Work Type:
On-Site

Classification:
Full-Time

Schedule: 4 – 10 Hour Shifts (Days Flexible)

Pay:
$18.00 to $22.00 per hour, depending on experience

About our firm:
We are a well-established and respected law firm dedicated to providing exceptional legal services to our clients.

Our team of experienced attorneys and professional staff is committed to upholding the highest standards of integrity, professionalism, and client satisfaction.

We specialize in workers compensation and personal injury law. Our mission is to deliver personalized and effective legal solutions tailored to the unique needs of each client.

Join Our Team:
We are seeking a dedicated and personable Bilingual Receptionist / Mail Clerk to join our dynamic team.

This entry-level position is crucial to maintaining the smooth operation of our office and ensuring that our clients receive top-notch service from the moment they contact us.

If you are fluent in both English and Spanish, have a passion for helping others, and thrive in a fast-paced environment, we would love to hear from you.

________________________________________

Primary Objective:

  • Provide exceptional customer service to all visitors and callers.
  • Greet clients as they enter the office.
  • Assist staff and the firm with administrative tasks.
  • Process and sort all mail and faxed correspondences.
________________________________________

Knowledge, Skills, Abilities & Behaviors:

  • Professional communication skills, both verbal and written, with a service-oriented approach.
  • Accurate data entry with attention to detail.
  • Ability to follow workflows and step-by-step tasks.
  • Proficiency with multi-line telephone systems.
  • Adaptability to changing information, policies, and procedures.
  • Basic knowledge of Outlook, Word, and Excel.
  • Commitment to fostering an atmosphere of respect and inclusiveness.
  • High standards for work efficiency, completeness, and accuracy.
  • Maintain a neat, organized, and safe personal and front office work area.
  • Fluency in English and Spanish is highly preferred.
________________________________________

Responsibilities:

  • Answer the phone promptly within the first two rings.
  • Provide excellent customer service to all callers and visitors.
  • Enter all messages into document management software accurately.
  • Confirm and update contact information for clients.
  • Notify IT if office network or software issues arise.
  • Keep the office, kitchen, and storage areas organized, clean, and presentable.
  • Assist other staff with daily tasks.
  • Open, date-stamp, sort, and scan all incoming mail.
  • Schedule appointments for supporting staff.
________________________________________

Qualifications:

  • High school diploma or equivalent required.
  • Experience in answering phones and taking messages preferred.
  • Fluency in Spanish (speak, read, write) is highly preferred.
________________________________________

Benefits (after 1 year):

  • 401k
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • Paid Time Off

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