Shop Foreman

Found in: beBee jobs US - 2 weeks ago

Council Bluffs, Iowa, United States Peterbilt of Council Bluffs Full time

Overnight Shift Hours: 11:00 PM to 7:00 AM

The Shop Foreman carries out supervisory responsibilities in accordance with the Company's policies and procedures. The Shop Foreman directs and coordinates activities concerning the diagnosis and repair of heavy-duty trucks.

Management Duties:

  • Coordinate the activities of mechanics in the diagnosis and repair of medium and heavy duty trucks.
  • Train mechanics in mechanical skills needed
  • Recommend equipment, materials, supplies and parts required to repair medium and heavy-duty trucks
  • Monitor warranty procedures followed by technicians
  • Coordinate repair and maintenance of service equipment
  • Review performance of mechanics and submit report to the Service Manager
  • Assist the Service Manager in hiring and firing employees
  • Assist the Service Manager and Service Advisor in answering the phone

Major Duties and Responsibilities:

  • Document the customer's service requests
  • Advise customers about necessary service for routine maintenance
  • Identify the mechanical problem by questioning the customer and doing a visual inspection or road test
  • Identify if the repair is warrantable and save parts when applicable
  • Look up Federal Recalls and Safety Checks
  • Open the repair order showing time, cost, and labor estimates for service and contact customer for approval to do the repairs
  • Contact customers about additional problems found and recommend corrective procedure
  • Get written authorization from the customer to perform the requested repairs
  • Write a brief but clear description of the problem on the repair order to help the mechanic locate the problem
  • Schedule service work to be done and assign to the mechanic
  • Monitor repair progress to insure repairs are performed in a timely manner
  • Review and close repair orders
  • Explain the work performed to the customer and the cost
  • Deal with customer complaints

Education/Training or Experience:

  • High School graduate or GED required
  • Diploma from Technical College or equivalent experience required
  • Intermediate to advanced computer skills required
  • 2 years' experience in heavy-duty truck repair
  • CDL preferred