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Bartender / Mixologist - Confidence Speakeasy
3 months ago
As a Mixologist/Bartender, your creative flair and passion for beverage will help your Bar team to a superior beverage experience to our guests. Though your effective knowledge, skills and innovation, you will help execute and create a cocktail menu that places The Hotel Fort Des Moines' In Confidence speakeasy on the map as the "The best Cocktail bar in Des Moines". a Mixologist must be proactive in handling guest needs, be highly engaging, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Mixologist is to deliver and exceed guest expectations, exceed the Hotel's vision, resolve challenges, and maintain excellent communication with guests, peers, and management. You will help drive the future expectations of our cocktail program
What you'll be doing...Prepare the bar for service by cleaning guest and service spaces and stocking essential supplies for ease of use. Retrieve liquor based on requisition.Learn details on each menu item to provide food and beverage recommendations to guests, highlighting unique restaurant offerings and specials.
Prepare cocktails and other beverages to specification with accuracy, honoring special requests and ensuring guest delight.
Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
Proactively communicate special needs or requests and take ownership to resolve guest challenges, working collaboratively with the restaurant team.
Maintain cleanliness of restaurant spaces throughout and after shift, completing side work and stocking as needed or assigned.
Always maintain professionalism consistent with restaurant and company expectations.
Know and communicate restaurant emergency procedures; inform and assist guests in emergencies.
Take on additional tasks as necessary or assigned by hotel leadership
Everyone works in Safety - If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individuals
Everyone works in Security - If you See Something, it is your responsibility to Say Something
You must notify the appropriate department or individual if you feel there is a security concern
Everyone works in EVS - If there is trash on the floor, it is your responsibility to pick it up
Everyone works in Guest Experience - If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile
If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual
Greet, serve, interact and entertain guests courteously and in a timely manner with an upbeat attitude
Respond to guest inquiries and requests, concerns and complaints regarding beverages and correct and resolve in a courteous and respectful manner
Anticipate guest needs and inform guest about venues, menus, specials, pricing and directions
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Knowledgeable about our food, beverages and other Hotel's functions and services
Recognize and cultivate regular guests and repeat business
Report any incidents of theft, vandalism, or violations to management
Organize and prioritize service per appropriate service sequence
create/follow drink recipes when dispensing drinks
Up sell and suggestively sell menu items, specials and beverages at all times
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Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a supervisor's attention
Ensure daily/nightly/weekly and opening/running/closing duties are completed
Polish and wash glassware throughout shift
Prepare guest checks through POS terminal functions
Process guest payment by cash, credit card, venue comps and all other tender types
Assist in the development of promotional plans in order to increase business levels and sales
Ability to submit guest to the venues guest list, table reservations and focus on the development of personal clientele list
Requirements...Must be at least 21 years of age
Effective verbal and written communication skills
Must be able to speak, read, and write in primary language(s) used in the workplace
8+ hours per day; stand and walk frequently throughout the workday
Lift, lower, and maneuver up to 30 pounds frequently
Reach, bend, stoop, and pivot frequently throughout the workdayAt least two years' experience in a fast-paced restaurant/nightclub, or similar or related
Ability to work varied shifts, including nights, weekends and holidays
Ability to effectively communicate in English
Polished appearance and demeanor
Excellent customer service skills
Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures
Source: Hospitality Online
