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Terminal Rail Supervisor

3 months ago

Dayton, Ohio, United States Plastic Express Full time

Company Overview
Come join a winning Team Since 1970 Plastic Express has met the bulk trucking, bulk terminal, packaging, and warehousing needs of the plastics industry. Our strategic locations, modern systems, and dedicated employees allow us to provide custom tailored logistical solutions to fulfill the most challenging needs of our customers. Plastic Express operates from 18 warehouse locations and 37 rail terminals across the US. At many of the Plastic Express sites, we also handle some Non-plastic commodities, which include; paper rolls, steel, building materials and other dry bulk materials. Plastic Express owns and operates roughly 190 trucks, with approximately 227 trailers performing full bulk truck distribution business. Plastic Express is headquartered in Houston, TX and has over 500 employees nationwide. Our goal has always been to exceed our customer's expectations, and our can do-attitude is what differentiates us from the competition.
Plastic Express employees have always been our key to success and total customer satisfaction. We are always looking for dependable & talented business professionals that will help us to grow and to continue our "Can Do" tradition.
Job Summary:
Reporting to the AVP of Rail Operations or designee, this position is directly responsible for overseeing essential rail duties & functions in a safety sensitive and production environment. The Terminal Rail Supervisor will ensure property and equipment preservation at each location including grounds keeping is being performed.
This position will handle numerous projects and must ensure projects are delivered on time, meeting company requirements and goals. Must be able to lead or assist in the planning, implementation and introduction of projects and purchases. This role significantly impacts operational groups and departments. During the course of business, the Terminal Rail Supervisor is not to share any confidential information with anyone other than their direct manager or Executives of Plastic Express.
The Terminal Rail Supervisor must be able to work in high-stress environments and be self-motivated to perform all job tasks as outlined below.

Essential Functions/Duties:

  • Implement and execute policies and procedures, to facilitate a superior customer service experience
  • Identify and recommend or acquire updates and expansions to technology, equipment, and policies that may improve employee retention
  • Inventory data audits for Railcar In-transit, Current & Released
  • Work with the AVP of Rail Operations to establish performance metrics for Terminal Rail Techs
  • Assist with Infinitime accuracy and enforcing state policy by employee for lunch/breaks
  • Keep accurate records of daily spreadsheets as assigned – Site Specific
  • Work with the AVP of Rail Operations to implement training and quality assurance programs for new hires and experienced employees
  • Ensure on-time EOM billing is submitted for assigned terminals – Site Specific
  • Act as a liaison between the Customer Service, Rail Operations, Bulk Terminals and Warehouses
  • Work with Terminal Rail Techs daily to make sure all Railcars are being received/release properly using Tablets; troubleshoot any issues that arise
  • Ensure immediate material loss clean up and proper disposal
  • Ensure all personnel are equipped with company issued PPE at all times
  • Proper use of company issued electronic devices ie; laptops, radios, tablets, printers, cell phone, etc.
  • Perform other related duties as assigned

Qualifications:
Required Education and Experience

  • At least 21 years old
  • High school diploma or equivalent
  • 5+ years of experience in a customer service related field (in the transportation industry preferred)
  • Knowledge of bulk commodities industry rates and terms a plus
  • Type 40wpm+ with 100% accuracy
  • Railcar experience is a plus

Physical Demands:

  • Prolonged periods sitting at a desk and working on a computer
  • Must have close visual confirmation of finely printed documents and distance vision to safely and correctly identify objects and or markings
  • Must be able to lift up to 15 pounds at times

Skills:

  • Proven interpersonal skills; relationship development and management
  • Ability to work independently and as part of team
  • Ability to recognize onsite risk factors and take appropriate action with firmness and tact
  • Ability to effectively communicate intentions and be an active listener
  • Ability to monitor/assess performance of yourself and those you supervise
  • Ability to think critically - use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Instructing/Coaching - teaching others how to do something
  • Ability to multitask, prioritize and work under high-stress environments
  • Ability to manage one's own time and the time of others
  • Possess a high level of proficiency in Word, Excel, Outlook and database management
  • Must read, write, and speak English fluently
  • Must have moderate to high level computer skills
  • Strong attention to detail is required

Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers/scanners. May be required to also conduct Rail Terminal & Track walk-throughs to validate inventory of material.
Position Type/Expected Hours of Work:
This is a full-time, exempt position. Days and hours of work are normally 8:00 am – 4:30 pm. Hours may be adjusted as needed to meet the needs of the customers and employee's demand.
Travel:
Expected up to 25% of Travel as needed or required.
Duties and responsibilities may be added, deleted and/or changed at any time at the discretion of management.
Plastic Express employees have always been our key to success and total customer satisfaction. We are always looking for dependable & talented business professionals that will help us to grow and to continue our Can-Do tradition.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
In line with Plastic Express' Environmental Promise, the hired individual is expected to enthusiastically support all facets of Operation Clean Sweep; specifically, making a conscious effort to prevent pellet, flake and powder loss into the environment and ensure any spills are swiftly and effectively cleaned up.