Veterinary Client Care Coordinator
1 month ago
Position Overview:
The Client Care Coordinator's role in our practice is to promote a friendly and professional environment where emphasis is placed on quality medical care, client service & education, and teamwork.
Schedule:
evening shifts 4-5 days per week (8-hour or 10-hour shifts, to be discussed)
Compensation negotiable based on credentials and experience with a hourly pay rate starting at $16-$18/hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, and experience. Weekends and holidays may be required. These hours are shared amongst our team, as we are a 24/7 hospital, and have a generous pay differential.
The ideal candidate:
- Is friendly and able to demonstrate empathy with clients
- Able to remain calm and compassionate while carrying on a multitude of other tasks
- Works well on a team
- Has exceptional customer service skills
- Previous experience with patient scheduling preferred
- Previous veterinary experience preferred
- Bilingual speaking (Spanish) abilities a plus
Responsibilities:
- Greet patients in a prompt and friendly manner
- Checking in patients in a timely fashion
- Schedule appointments
- Receive all incoming calls with a calm, pleasant, professional demeanor
- Maintain cleanliness and professional appearance of waiting room and reception area
- Payment processing and cash handling, and account balancing
- Accurately update client files and document communications
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