services specialist

4 weeks ago

Baltimore, Maryland, United States State of Maryland - DHS - Baltimore City DSS Full time

Introduction

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When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than one million Marylanders each year.�We do this by providing economic support, preventive services, and caring for children and adults.�\r
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We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.\r
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GRADE

ASTD9\r

LOCATION OF POSITION

Department of Human Services�\r
Division of Administrative Operations�\r
2000 N. Broadway�\r
Baltimore, Maryland 21213\r

Main Purpose of Job

The purpose of this position is to provide general maintenance support to Baltimore City\r
Department of Social Services (BCDSS) staff and ensure that materials, supplies and\r
furniture are delivered in a timely manner.\r

POSITION DUTIES

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Provides customer service to both internal and external\r
customers that meet or exceed the standard set by the Department.\r
Uses a State-owned vehicle to deliver records, furniture,\r
and dispose of State property following the Department of General Services\r
(DGS) disposal process.\r
Retrieves work orders from the Help Desk and prioritize the\r
workload.\r
Performs minor repairs such as changing locks and hanging\r
message boards.\r
Assists in maintaining the loading dock area in a safe, neat\r
and orderly�condition.\r
Assists Fleet with the removal of snow from State vehicles.\r
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MINIMUM QUALIFICATIONS

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Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.\r
Education:���Graduation from an accredited high school or possession of a high school equivalency certificate. \r
Experience: Two years of experience in general services functions, office administration activities or in the receiving, storing, issuance, purchase or requisition of equipment, materials, and parts and supplies. \r
Notes: \r
1. Candidates may substitute additional experience as stated above�on a year-for-year basis for the required education.\r
2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in logistics specialist classifications or administrative support specialty codes in the logistics field of work, on a year-for-year basis for the required experience.\r

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants�who possess the following preferred qualification(s).�Include clear and specific information on your application regarding�your qualifications.\r
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One year of experience using Microsoft Office Suite (e.g.,\r
Word, Excel, or PowerPoint).\r
One year experience driving, loading, and unloading a\r
standard box truck and or a panel van.\r
One year of warehouse experience.\r
One year of customer service experience.\r
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LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.\r
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SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.�We will not consider information submitted after this date.�Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the�eligible (employment) list for at least one year.\r

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.�It is important that you provide complete and accurate information on your application.�Please report all experience and education that is related to this position.\r

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health�insurance, dental, and vision plans offered at a low cost.�CLICK ON THIS LINK FOR MORE DETAILS:�STATE OF MARYLAND BENEFITS.\r
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Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).\r
Annual Leave - ten (10) days of accumulated annual leave per year.\r
Sick Leave - fifteen (15) days of accumulated sick leave per year.��\r
Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.\r
Holidays - State employees also celebrate at least twelve (12) holidays per year.��\r
Pension - State employees earn credit towards a retirement pension.\r
Positions may be eligible for telework.\r
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FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, First Floor, Baltimore, Maryland 21201, or email��Voice , toll-free: �\r
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All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application.�\r
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If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at or��\r
Do not submit unsolicited documentation.\r
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TTY Users: call via Maryland Relay\r
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As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual applicants are encouraged to apply.\r
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We thank our Veterans for their service to our country and encourage them to apply.\r

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