Customer Service
2 weeks ago
Experience Required:
- Proven experience as an order entry specialist or similar position with experience in customer service or related fields
- Proficiency in Microsoft Office applications and order entry systems
- Excellent attention to detail and accuracy in data entry
- Strong organizational and time-management skills to manage multiple priorities and tasks simultaneously
- Strong communication and customer service skills to build positive relationships with customers
- Ability to work independently as well as part of a team
- Comfortable working in a fast-paced environment with tight deadlines
Responsibilities:
- Accurately input customer orders into our ordering system, ensuring all information is correct and up-to-date.
- Respond to inquiries from customers regarding their orders and ensure they are resolved in a timely manner.
- Process orders in a timely and efficient manner to meet customer delivery expectations.
- Monitor order status throughout the fulfillment process and work with shipping personnel to ensure timely delivery.
- Resolve any issues that arise with customer orders including changes, cancellations, or discrepancies.
- Maintain accurate data entry records and ensure the order processing system is updated in real-time.
- Performs other administrative/clerical office duties as assigned.
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