Customer Service

2 weeks ago


Wilsonville, Oregon, United States Classic Wood Specialties NW LLC Full time

Experience Required:

  • Proven experience as an order entry specialist or similar position with experience in customer service or related fields
  • Proficiency in Microsoft Office applications and order entry systems
  • Excellent attention to detail and accuracy in data entry
  • Strong organizational and time-management skills to manage multiple priorities and tasks simultaneously
  • Strong communication and customer service skills to build positive relationships with customers
  • Ability to work independently as well as part of a team
  • Comfortable working in a fast-paced environment with tight deadlines

Responsibilities:

  • Accurately input customer orders into our ordering system, ensuring all information is correct and up-to-date.
  • Respond to inquiries from customers regarding their orders and ensure they are resolved in a timely manner.
  • Process orders in a timely and efficient manner to meet customer delivery expectations.
  • Monitor order status throughout the fulfillment process and work with shipping personnel to ensure timely delivery.
  • Resolve any issues that arise with customer orders including changes, cancellations, or discrepancies.
  • Maintain accurate data entry records and ensure the order processing system is updated in real-time.
  • Performs other administrative/clerical office duties as assigned.


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