Manager, Digital Experience

4 weeks ago

Fort Worth, Texas, United States Omnicell Full time

Job Description

Digital Experience Manager (Remote)

EnlivenHealth is seeking a Digital Experience Manager to manage a very large and strategic segment of our clients. The Digital Experience Manager's role is a critical part of our Customer Experience (CX) team.

They are responsible for creating an excellent and successful digital experience for our independent pharmacies and the GPOs/PSAOs they work with, ensuring that each touchpoint of the customer journey is not only effective but engaging as well. The role of a digital experience manager is to:

  • Improve customer utilization, driving customer satisfaction
  • Build customer loyalty and growth

The Digital Experience Manager will report to the Chief Customer Officer and will have several Digital Experience Executives as direct reports.

Responsibilities

The Digital Experience Manager will develop a clear understanding of the customers in the independent pharmacy and GPO/PSAO segment, the target demographics, and what digital experiences customers and prospects are looking for. From this information, they will develop a digital strategy that offers a personalized experience while being able to deploy at scale.

The Digital Experience Manager role includes the following responsibilities:

  • Developing and leading the organization's customer digital engagement transformation efforts.
  • Developing and leading a team of Digital Experience Executives
  • Evaluating current state utilization and the customer journey, determining areas where there are critical interactions and developing plans for executing improvements
  • Using a platform to assess customer feedback, data, and analytics, as well as improve the overall digital experience and customer experience based on analytics and derived insights.
  • Creating an ecommerce strategy and other digital sales strategies.
  • Working closely with the digital marketing team to ensure alignment on key messages, goals, and overall experience.
  • Evaluating customer purchase trends over time, both short-term and long-term, and assessing the impact of various economic situations (ex. COVID-19).
  • Analyzing customer behavior on current platforms.
  • Managing and assessing the customer life cycle and the digital experience life cycle.
  • Monitoring customer interactions for insights and data.
  • Managing customer relationships and working with the customer success managers to do so.
  • Creating and executing the digital experience strategy and assisting with the customer experience strategy.
  • Coordinating their efforts with their organization's human resources department, operations manager, project management teams, and more departments as needed.
  • Working with other EnlivenHealth business areas including visual design, digital asset management, storyboards, etc.

Required Knowledge and Skills

  • Project management, which requires strong skills in organization and time management.
  • Understanding of digital marketing and engagement principles.
  • Relationship management and an ability to communicate with all relevant stakeholders, like customers, clients, and other employees.
  • Performance analysis skills to interpret analytics and data
  • Knowledge of best practices and trends in digital channels for sales and customer feedback such as social media, ecommerce, websites, and digital advertising.
  • Basic computer skills and proficiency in Microsoft Office, Google Docs, and spreadsheets.
  • Metrics-driven and experience implementing and tracking KPIs

Basic Qualifications

  • Bachelors' degree.
  • 3+ years working in customer experience and/or digital marketing
  • Track record of performance

Preferred Knowledge and Skills

  • Prior experience in a marketing or customer experience function

Work Conditions

  • Travel up to 25% of time
  • Working out of a home-based office
  • Managing remote resources

#LI-JC1

About Us

Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider's most trusted partner by our guiding promise of "Outcomes. Defined and Delivered."

Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.

Our guiding principles inform everything we do:

  • As Passionate Transformers, we find a better way to innovate relentlessly.
  • Being Mission Driven, we consistently deliver on our promises.
  • Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
  • Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
  • In Doing the Right Thing, we lead by example in ALL we do.

We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.

About the Team

Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at

At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.

Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.

  • Employee Experience Manager

    3 weeks ago

    Fort Worth, Texas, United States gpac Full time

    Leading manufacturing company in the acrylic industry who is emerging as a North American market leader is searching for an Employee Experience Manager. This unique, high-impact role will focus on key areas to improve its employee experience. In addition to refining and executing the existing strategy, the Employee Experience Manager position will play a key...

  • Senior Digital Marketing Analyst

    1 week ago

    Fort Worth, Texas, United States Koddi Full time

    We are currently seeking a Senior Digital Marketing Analyst to join our client services team at Koddi.About Koddi:Koddi is recognized as one of the top companies to work for in Fort WorthCommitted to rewarding high performers and fostering a results-driven environmentAbout the Role:Partner with premier travel brands to develop data-driven solutionsUtilize...

  • Director Program Delivery, Digital Health

    1 week ago

    Fort Worth, Texas, United States Alcon Full time

    General Responsibilities Leads the Program Delivery office for the Digital Health unit Builds and leads a team of Program Managers and Scrum Masters across product teams Ensures alignment of product roadmaps to the overall DH strategy Drives the organization's Agile transformation and increases adoption of best practices Tracks progress and maintains project...

  • Marketing Manager

    1 week ago

    Fort Worth, Texas, United States G.L. Hunt Foundation Repair Full time

    Location: Fort Worth, TX Position: Full-Time Salary: Competitive, based on experience About Us: L. Hunt Foundation Repair and Service Squad Plumbing are leading service providers in their respective fields. Since 2015, we have experienced remarkable growth, expanding from $4.5 million to $35 million in revenue. We are now looking for a dynamic and...

  • Internal Communications Manager

    1 week ago

    Fort Worth, Texas, United States Wabtec Full time

    Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing...

  • Marketing Manager

    1 week ago

    Fort Worth, Texas, United States TM Source Building Group Full time

    Job Description Job Description Salary:Marketing Manager Operations Department The Marketing Manager is responsible for leading, directing, supervising, and coordinating overall day-to-day elements of Advertising, Marketing, Promotions, Public Relations. The Marketing Manager reports to Director of Operations, Chief Financial Officer and President/Chief...

  • Guest Experience Ambassador

    1 week ago

    Fort Worth, Texas, United States The Crescent Hotels Group Full time

    JOB OVERVIEW:Be the brand leader and provide guidance and leadership to the Food and Beverage and Rooms departments, ensuring consistent compliance with hotel policies, brand standards and quality guest service.Operate as the Manager on Duty for the entire hotel during the evening/scheduled shifts.REPORTS TO:General ManagerESSENTIAL JOB FUNCTIONS:Interview,...

  • Guest Experience Ambassador

    1 week ago

    Fort Worth, Texas, United States Crescent Services Full time

    JOB OVERVIEW : Be the brand leader and provide guidance and leadership to the Food and Beverage and Rooms departments, ensuring consistent compliance with hotel policies, brand standards and quality guest service.Operate as the Manager on Duty for the entire hotel during the evening/scheduled shifts.REPORTS TO :General ManagerESSENTIAL JOB FUNCTIONS...

  • Guest Experience Expert

    4 weeks ago

    Fort Worth, Texas, United States The Worthington Renaissance Fort Worth Hotel Full time

    Additional Information Bell PersonJob Number Job Category Rooms & Guest Services OperationsLocation The Worthington Renaissance Fort Worth Hotel, 200 Main Street, Fort Worth, Texas, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in...

  • Guest Experience Expert

    4 weeks ago

    Fort Worth, Texas, United States The Worthington Renaissance Fort Worth Hotel Full time

    Additional Information Bell PersonJob Number Job Category Rooms & Guest Services OperationsLocation The Worthington Renaissance Fort Worth Hotel, 200 Main Street, Fort Worth, Texas, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in...

  • Territory Manager

    1 week ago

    Fort Worth, Texas, United States Ulrich Lifestyle Structures, LLC Full time

    Position Overview As a Retail Territory Manager at Ulrich, you will support a team of Sales and Marketing Professionals in a Retail Store environment that are fully dedicated to help customers live more memorable lives by designing solutions that exceed their expectations. In this role, you will oversee the individual contributors performance, you will coach...

  • Xcelerator Product Manager

    3 days ago

    Fort Worth, Texas, United States Lockheed Martin Full time

    Job ID: 669007BRDate posted: Jun. 26, 2024Description:Xcelerator Product Manager - Level 5We are Lockheed Martin As a key member of the Lockheed Martin Aeronautics Digital Transformation organization, the Xcelerator-XVE Product Manager will be a servant leader responsible for managing the development of new products and capabilities. They will work closely...

  • Brand Marketing Manager

    1 day ago

    Fort Worth, Texas, United States Olympus Property Full time

    Olympus Property is a full-service multifamily investment and property management organization, operating luxury multifamily communities across the nation.With the success and steady growth of our organization, we are excited to introduce a BRAND MARKETING MANAGER position under the leadership of the Vice President of Marketing.This role requires that the...

  • Marketing Manager

    1 week ago

    Fort Worth, Texas, United States Baird, Hampton and Brown Full time

    At Baird, Hampton & Brown, our mission is building partners through creative, sustainable engineering solutions, and honest, long-term relationships. With over 30 years in the business, we understand that a solid foundation is necessary in every aspect of what we do. We support our team members in pursuing excellence in their fields and balancing their...

  • Sr. Java Full-Stack Developer

    4 weeks ago

    Fort Worth, Texas, United States Cognizant Full time

    Sr. Java Full-Stack Developer Cognizant's Digital Engineering practice is seeking a highly qualified Sr. Java Full Stack Developer with at least 10+ years plus experience developing and building high-performing, scalable, enterprise applications. You will be part of a digital software team that works on high-demand applications. Our engineers have a passion...

  • Sr. Java Full-Stack Developer

    4 weeks ago

    Fort Worth, Texas, United States Cognizant Full time

    Sr. Java Full-Stack Developer Cognizant's Digital Engineering practice is seeking a highly qualified Sr. Java Full Stack Developer with at least 10+ years plus experience developing and building high-performing, scalable, enterprise applications. You will be part of a digital software team that works on high-demand applications. Our engineers have a passion...

  • Junior Traffic Buyer for Google Ads at beBee

    1 week ago

    Fort Worth, Texas, United States beBee Professionals Full time $50,000 - $70,000

    Introduction to beBee:beBee is an innovative professional networking platform that connects professionals from various industries around the world. We focus on empowering our users through technology-driven networking opportunities. Our platform serves as a dynamic environment for professional growth and collaboration.Role Overview:As a Junior Traffic Buyer...

  • Assistant Branch Manager

    4 weeks ago

    Fort Worth, Texas, United States REXEL Full time

    The position of Assistant Branch Manager will be based out of our Fort Worth, TX locationsSummaryThe Assistant Branch Manager is responsible for supporting the mission and strategy of the branch. Responsible for the daily operations of the branch and is the acting manager in the absence of the branch manager. Additional responsibilities include safety,...

  • Assistant Branch Manager

    1 month ago

    Fort Worth, Texas, United States REXEL Full time

    The position of Assistant Branch Manager will be based out of our Fort Worth, TX locationsSummaryThe Assistant Branch Manager is responsible for supporting the mission and strategy of the branch. Responsible for the daily operations of the branch and is the acting manager in the absence of the branch manager. Additional responsibilities include safety,...

  • Commercial Marketing Specialist

    1 week ago

    Fort Worth, Texas, United States Tech Observer Full time

    Own entire Marketing Approval Process for all promotional content, including submissions in Veeva, quality control review, and meetings with regulatory, medical, and legal teams, as well as marketing team content owners.Responsible for driving strategic submission pipeline in partnership with marketing teams, including participation in brand team meetings...