Advanced Medical Support Assistant

3 weeks ago

Fayetteville, North Carolina, United States Department Of Veterans Affairs Full time
Summary

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until September 30, 2024 or until all positions are filled. The initial cut-off date for referral of eligible applications will be December 1, 2023 with subsequent cut-off dates on the 1st of each month. Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.



Duties

The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model with the Health Administration Service, Veterans Healthcare System of the Ozarks (VSHO), Fayetteville, AR.

The duties of the Medical Support Assistant (Advanced) include but are not limited to:

  • Utilizes specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
  • Recommends changes to existing clinic procedures based on current administrative guidelines.
  • Utilizes numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
  • Coordinates with the patient care team to review clinic appointment availability and utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and adjusts as necessary.
  • Develops [and/or] maintains effective and efficient communication with the patient.
  • Prepares correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.
  • Processes incoming patient secure messaging through HealtheVet and coordinates with care team as appropriate.
  • Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
  • Identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions.
  • Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
  • Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
  • Informs team members about shared patients who receive their care at multiple VA centers, or those who receive care in the community.
  • Identifies reasons for delays in processing Veterans medical care requests, such as bottlenecks and initiates corrective action to alleviate those problems.
  • Maintains contact with both medical and clerical units to resolve problem areas in administrative aspects in providing medical treatment.
  • Orients newly assigned physicians, residents and/or interns on administrative matters regarding patient care in accordance with current VA directives, policies and procedures.
  • Serves as primary contact with medical staff in advising on matters dealing with eligibility determinations.
  • Performs a variety of administrative functions associated with patient care and treatment in one of several clinics performing a variety of medical services.
  • Assists in investigating problems which require special actions such as congressional inquiries, patient abuse cases, and provides findings as appropriate to higher level staff responsible for coordinating the investigation.
  • Receives visitors and telephone calls to the clinic regarding the availability of and procedures for performing assistance, and requests for changes in scheduled appointments.
  • Sends notifications to PACT Teams requesting renewals or issues that patient maybe experiencing with medications.
  • Releases appropriate information in accordance with VA regulations, VAMC policies, and Privacy Act and Freedom of Information Act requirements.
  • Receives and hears complaints and grievances from patients or from individuals on behalf of patients.
  • Investigates the complaint, initiates action or change to rectify the situation and reports the corrective measures taken to patient or family.
  • Provides expert knowledge of Means Test processes, counseling patients regarding eligibility, co-payments, and other facets of Intake/Access area.
Work Schedule: Typically Monday - Friday, hours may vary based on needs of the service - To be discussed upon call to interview

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: F

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

PCS Appraised Value Offer (AVO): Not Authorized

Financial Disclosure Report: Not required

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