People Services Specialist
4 weeks ago
Primary Function of Position:
As a member of the People Services team, the People Services Specialist will play a key role in supporting HR programs, policies, and processes to ensure HR service delivery is timely and efficient. The People Services Specialist is responsible for completing a variety of tasks to support the daily operations of the HR department. Responsible for handling escalations and more advanced inquiries that are beyond the scope of Tier 1 support. The specialists will provide best-in-class customer service for HR second level tier support responding to the needs and requests of the organization and supporting the delivery of HR programs and execution of HR processes.
Essential Job Duties:
- Act as an escalation point and coordinate support from Subject Matter Experts (SME) (e.g., HR Business Leaders (HRBLs), People Systems, Payroll and Center of Expertise (CoE) for resolution of more complex cases unable to be resolved through self-service or basic transactional support.
- Respond to cases/tickets escalated related to employment policies, programs, and processes to Tier 2 in a timely manner in compliance with defined SLAs.
- Work collaboratively by building & maintaining strong relationships that foster trust and accountability across the organization to deliver customer - centric HR services.
- Support the delivery of annual / recurring HR programs and process, including but not limited to performance and compensation planning and talent planning/development initiatives.
- Actively participate in continuous improvement efforts to increase effectiveness and efficiency of the People Services organization.
- Work with other HR functions to identify issues, streamline processes and build synergies to improve employee experience and efficiency.
- Prepare and maintain accurate and effective documentation, communication to customers in consultation with HR compliance, People Solutions, HRBLs, and cross-functional partners for process and procedure changes, as needed.
- Assist with the execution of People Services internal controls by supporting the integrity of employee record and HR system and services related data.
- Engage with Digital Experience team to develop, enhance, and educate employees on self-service content. Update People Services Knowledge Base and support the delivery of in person HR systems support/training when required.
- Contribute to the development of HR Services Tier 1 representatives on HR policies, programs, and procedures, when needed.
- Provide regional specific support as required based-on country/region specific needs.
- Act as end-to-end point of contact for most cases with escalation to COEs and People Solutions team when unable to be resolved within Tier 2.
- Actively participate and collaborate with other teams on projects for HR system implementations, improvement and enhancements to new and existing HR applications, reports and business processes.
- Regularly prepare, review accurate and effective documentation which may include wet signature documents requiring HR support / communication to customers to ensure consistency in consultation with HR compliance, People Solutions and HRBLs for process / procedure / policy changes.
On-Site Job Duties:
- Provide, as required, on-site HR support to Employee Relations (ER) function for specific cases requiring in-person escalated manager coaching/support (if local ER support is not available).
- Proactively partner with People Leaders as needed to resolve low-complex employee related issue.
- Act as on-site HR Specialist supporting employees face-to-face in locations with larger groups of employees and/or where onsite support would be needed.
- Provide in-person light coaching for people leaders on key manager processes, tools, and systems.
- Assists with onsite delivery of programs (e.g., on-boarding of new hires).
- Responsible for ensuring compliance with local laws and regulations.
- Partner with People Solutions, COEs and HRBLs to deliver and execute cyclical programs onsite.
- Pull-in needed support and resources, as needed, for support and additional insights (e.g., HRBLs, COEs) in more complex matters and as dictated by business need.
- Identify gaps in services/programs/policies and escalate to appropriate team – COE, HRBL, etc.
- Respond to escalations from Tier 1 or Tier 2 where on-site support is needed for resolution.
- Periodic opportunities to volunteer/support local business cultural and recognition initiatives.
- Support HR leaders when on-site crisis management situations arise on campus.
- Specialized Support Job Duties:
- Act as subject matter expert in designated area for assigned region/location.
- Provide specialized support in areas such as Payroll, Global Mobility, Comp & Benefits, ER & Compliance, and other areas, as assigned.
- Maintain knowledge and skills for assigned area of specialization.
- Proactively identify areas for process improvement or gaps in services, trends, etc. in collaboration w/ COEs, People Solutions, and/or other departments.
-
Customer Service Specialist
9 hours ago
Southaven, United States Rollins Full time** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO18468 Showing 1 location **Job Details** **Description** Orkin Pest Control is a leader in the pest control industry. We are looking for a Customer Service Specialist to join our successful, growing team. As a Customer Service Specialist you will provide...
-
Customer Service Representative
1 day ago
Southaven, United States Desoto Athletic Club Full timeJob DescriptionJob DescriptionDAC Fitness has a passion for providing a beautiful facility, great customer service, and an environment that focuses on what's most important, the PEOPLE! This is way more than a job! Each shift will consist of greeting members, giving air-high fives, smiling, laughing, answering phones, providing the best hospitality...
-
Tech Services Technician
4 weeks ago
Southaven, United States Path Engineering Full timeJob DescriptionJob DescriptionRoleAs a Technical Services Technician (also known as Quality Control Technician, Quality Assurance Specialist), you'll conduct detailed inspections, troubleshoot issues, and carry out repairs to ensure our products meet the highest quality standards. Your mechanical experience will be highly valued, contributing to our...
-
Billing Specialist
4 weeks ago
Southaven, United States American Services LLC Full timeJob DescriptionJob DescriptionPrepare Billing Create estimates and invoicesMaintain and document payments
-
Customer Service Representative-Southaven
11 hours ago
Southaven, United States Tangeroutletcanada Full time** Customer Service Representative-Southaven** **Job Category****:** Field **Requisition Number****:** CUSTO02368 Showing 1 location **Job Details** **Description** As a Customer Service Representative with Tanger Outlets, your work will matter. We ensure a great experience working alongside other talented and self-motivated people. Our mission is to provide...
-
eCommerce Marketing Specialist
6 hours ago
Southaven, United States StyleCraft Full timeJob Description Job Description To drive key account sales by providing sales support to the eCommerce Sales Team and agency field representatives. Primary Responsibilities: Work with assigned accounts and sales reps, handling operational, logistical and administrative functions. Collaborate with assigned sales team members to manage monthly forecast by...
-
eCommerce Marketing Specialist
4 weeks ago
Southaven, United States Stylecraft Home Collection Inc. Full timeJob DescriptionJob DescriptionTo drive key account sales by providing sales support to the eCommerce Sales Team and agency field representatives.Primary Responsibilities:Work with assigned accounts and sales reps, handling operational, logistical and administrative functions.Collaborate with assigned sales team members to manage monthly forecast by...
-
Cashier
4 weeks ago
Southaven, United States Central BBQ, LLC Full timeJob DescriptionJob DescriptionCashiers at Central BBQ manage all monetary exchanges in the restaurant by taking orders and ringing up transactions and keep the front area of the restaurant clean and well stocked. A cashier is required to be friendly, helpful, and customer service minded. You will be required to be learn the menu and answer any questions...
-
Southaven, United States Brinker International Full timeRole Overview Our Hosts begin each experience for every Guest that walks into our restaurants by providing hospitality and service that is absolutely Chili's. If you take pride in providing a warm welcome and love making people feel special, then we want to hear from you! * Fast hiring process * Flexible part-time or full-time schedule * Growth...
-
Trusted Advisor
6 days ago
Southaven, United States Batteries Plus Bulbs Full time**A DAY IN THE LIFE OF A TRUSTED ADVISOR / RETAIL STORE ASSOCIATE** As a Trusted Advisor / Retail Store Associate, you have been provided with excellent training. Using this product knowledge, you are a front-line worker that acts as a brand ambassador while providing spectacular customer service. Any clerk can point the way to a pack of AA batteries, but...
-
Caregivers / HHAs / PCAs - Flexible Scheduling
4 weeks ago
Southaven, United States Turning Point Home Health Inc. Full timeCOME JOIN OUR TEAM... Become a Turning Point Home Inc. Caregiver. As a dedicated caregiver, you can help families restore balance, order, and peace to their lives and help their senior loved ones remain home. Turning Point Home Health Caregivers provide a variety of non-medical services including companionship and home helper services in Mississippi and...
-
Membership Consultant
1 day ago
Southaven, United States Desoto Athletic Club Full timeJob DescriptionJob DescriptionDAC Fitness has a passion for providing a beautiful facility, great customer service, and an environment that focuses on what's most important, the PEOPLE! This is way more than a job! Each shift will consist of greeting members, facilitating membership sign-ups, giving air-high fives, smiling, laughing, answering phones,...
-
TR Manager in Training
4 weeks ago
Southaven, United States Citi Trends Full timeExternal Description Citi Trends is looking for a dedicated Store Manager to join our team at one of the largest chains in the value-priced urban apparel industry. We’re growing, so if you’ve ever wanted a chance to lead the way, this is it. In this role, you'll be the glue that holds our store together. Your organized nature and will be the keys...
-
Material Handler
2 weeks ago
Southaven, United States CEVA Logistics Full timeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeIDEUsed by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.1...
-
Travel RRT in Flowood, MS
1 day ago
Southaven, United States AlliedTravelCareers Full timeAlliedTravelCareers is working with All Medical Personnel to find a qualified RRT in Flowood, Mississippi, 39232!About The PositionSpecialty: Respiratory TherapistJob DescriptionProvides assessment, treatment, and monitoring of hospital patients with cardiopulmonary compromiseConducts a variety of diagnostic and therapeutic procedures and is a technical and...
-
New Homebuilder Superintendent
4 weeks ago
Southaven, United States Adams Homes Full timeAt Adams Homes, we believe in creating win-win situations for our employees, craftsmen, and clients. Since 1991, our success has been based on keeping things simple while providing quality, affordable homes. We understand that people make the difference, and we are committed to hiring individuals who possess a positive "Can Do!" attitude, a strong work...
-
Multi Unit Director of Sales
1 day ago
Southaven, United States Hampton Inn Full timeTitle:Multi Unit Director of SalesDepartment:SalesReports to:General Manager and VP of SalesSubordinates:Line Level Associates and Department HeadsFLSA Status:ExemptSUMMARY: As a Multi Unit Director of Sales, you will fill a vital role by implementing the total sales and marketing efforts for hotels, including securing new accounts, maintaining existing...
-
Lifeguard
1 day ago
Southaven, United States Desoto Athletic Club Full timeJob DescriptionJob DescriptionDAC Fitness has a passion for providing a beautiful facility, great customer service, and an environment that focuses on what's most important, the PEOPLE! This is way more than a job! We might not be Baywatch, but we are DACwatch, and we can provide you a savage tan while getting paid! We are looking for you to join our...
-
Restaurant Assistant Manager
1 day ago
Southaven, United States Gecko Hospitality Full timeJob DescriptionJob DescriptionAssistant Restaurant Manager - Full Service ConceptSouthaven, MSOur company is #hiring and searching for an Assistant Restaurant Manager with a passion for authentic cuisine and hospitality! If you are a Professional Assistant Restaurant Manager searching for a growing company with a fun and lively environment this may be the...
-
Warehouse Manager
8 hours ago
Southaven, United States Safelite Full timeThe Warehouse Supervisor guides a team of associates, promoting collaboration and achieving results in line with business objectives. They cultivate an inclusive culture, nurture talent, and strategically align daily workstream to fulfill the service requirements of field partners. What Youll Get Competitive salary plus annual bonus opportunities. Weekly...