Registrar - Patient Access (Full Time, Evening shift)
3 weeks ago
Job Summary
Greets patients and families in person or on the telephone. Obtains demographic, third-party payer, financial information, medical information, and identification to schedule, admit, or register the patient for Health System. Obtains authorization and collects payments when required.
Job Specific Duties
- Complies with applicable governmental regulations HIPAA (Health Information Portability and Accountability Act of 1996) and EMTALA (Emergency Medical Treatment Active Labor Act).
- Coordinates patient transfers/admissions in collaboration with LifeFlight, Admitting Nurses, and Physician as appropriate.
- Greets patients/families in person or on the telephone, treats them in a courteous, respectful, empathetic manner, responds to questions and/or problems, and keeps open lines of communication.
- Interviews patients/families to obtain demographic, third-party payer, and other financial/medical information, and identification to schedule, pre-admit/admit, or pre-register or register patients.
- Verifies third party payer information via the web or telephone.
- Obtains appropriate authorization for Health System and physician services.
- Documents all activities in the collection notes file of the computer system as appropriate.
- Directs families to appropriate place to receive their service by phone, text, email, and/or in person.
- Calculates patients' financial responsibility estimates based on their insurance benefits and contracts and provides information to patient/family.
- Notifies patient/family of deductibles, co-payments, deposits required for admission or registration, and advises/requests payments for out-of-pocket expenses.
- Communicates with departments if any issues/questions arise or to accommodate any special needs for patients.
- Notifies management of any insurance/financial discrepancies for approval.
- Obtains and validates prescription when appropriate and communicates with physician practice, if necessary.
- Scans all documents in the appropriate folder in the computer system.
- Obtains all necessary consents for patient treatment either in person or over the phone.
- Verifies patients are accompanied by legal guardian and notifies Risk Management/Social Services if patient is present with anyone other than his/her legal guardian.
- Collects payments and provides receipts.
- Responsible for placing/monitoring patients arriving for services by using the patient's tracking system.
- Corrects any registration errors made utilizing the QA system.
- Schedules Health System services as appropriate.
- Activates trauma/medical patients ordered by charge nurse and visits trauma room in collaboration with social services to obtain patient information.
- Participates in disaster drills, provides disaster packets, and replenishes as needed.
- Receives incoming cue calls and handles as appropriate.
- Ensures adult approval has been received for patients over 21years of age.
- Identifies duplicate financial and medical record numbers and handles as appropriate.
- Performs down time manual registration as needed.
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