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Customer Service Clerk

3 months ago

Pleasant Gap, Pennsylvania, United States Glenn O. Inc Full time
Job Summary:

Provide clerical support to Transportation staff. Provide customer service to both internal and external customers. This is a seasonal position and subject to layoff. This is an hourly, non exempt position that will work with direct and indirect supervision.

Essential Functions:

* Answer telephone and interact pleasantly and professionally with both internal and external customers to schedule their material delivery needs.

* Assist and support Dispatchers to provide accurate and timely information relative to delivery needs and scheduling.

* Provide clerical support to and data entry for Transportation staff.

* Refer requests for special pricing to the appropriate sales person.

* Perform weighmaster duties as assigned.

* Exercise proper care and maintenance of company equipment.

* Frequently work more than 40 hours per week and non traditional hours including night shift, Saturdays and occasionally Sundays.

* Perform additional assignments per supervisor's direction.

Knowledge of:

* State and Federal regulations regarding vehicle weights, rules of the road, and hours of service.

* Local, state, and federal traffic laws.

* GOH geographical territory.

* Microsoft Office software.

Ability to:

* Learn and follow GOH company policies and procedures.

* Learn Command Alkon, Apex & associated vehicle tracking software.

* Use computer and related office equipment.

* Work in a professional manner in a high stress, fast paced environment.

* Multi-task

* Read and explain maps and directions.

* Obtain weighmaster's license.

Qualifications:

* Demonstrate above average organizational, analytical and memory skills to effectively and efficiently handle multiple priorities with short deadlines.

* Must have excellent interpersonal verbal and written communication skills.

* Must have strong data entry, typing and computer skills.

* Prefer a valid driver's license for state in which you reside with acceptable driving record per company minimum standards for drivers.

Education:

* High school diploma or equivalent required.

Experience:

* Previous customer service experience preferred.

* Previous clerical experience preferred.

Required Training:

* Command Alkon (as applicable)

* Apex (as applicable)

* Associated vehicle tracking software.

Physical Requirements:

* Constant %) - Ability to sit for extended periods of time.

* Constant %) - Ability to use hands/fingers for typing and filing.

* Constant %) - Ability to use office equipment such as computers, copiers, telephones, etc.

* Constant %) - Ability to read PC screens and read normal type sized print.

* Frequently (34-66%) - Talk on telephone and hear telephone conversations.

* Frequently (34-66%) - Ability to work long hours on varied shifts.

* Occasionally (0-33%) - Bend, stoop, kneel to file.

* Occasionally (0-33%) - Must be able to lift/carry up to 25 pounds.