Provisioning Analyst, Mobile Devices

4 weeks ago

Denver, Colorado, United States Colas Full time

Subsidiary: Colas Inc.

Colas IS Support is the information technology arm of the North America business for Colas and is based in Denver, Colorado. Colas ISS strives to make Colas an industry leader through developing custom mobile applications and business intelligence tools, supporting core applications, maintaining our infrastructure, and much more. Through a partnership with the Colas Companies in the USA & Canada Colas IS Support helps empower our employees for success while also providing direct contact with users and other innovators across the organization. To learn more about Colas IS Support visit

Throughout our local Colas companies, we provide competitive pay, outstanding benefits, career advancement opportunities, professional education, and extensive training for every employee. We pride ourselves on upholding the highest standards of safety, environmental conservation, and ethical conduct as we strive to grow our infrastructure products and services through empowering and developing our people, fostering innovation, utilizing new technology, and maximizing vertical integration at all levels of the company's value chain.

Colas IS Support and the Colas companies in North America are part of the Colas Group, the worldwide leader in transportation infrastructure construction and maintenance. For information on our international network visit

Compensation

$22.00/HR

Job Summary

As a Provisioning Analyst, Mobile Devices, you'll be part of a small, distributed team. This position is heavily focused on customer service through direct contact with the customer. You will be responsible for remotely handling the lifecycle of our wireless mobile devices (over 3500), using an asset management tool. This includes procurement, provisioning, configuration, logistics, support and cost management.

Please note: This will be a temporary full-time contract position for approximately 5 months (22 weeks). There is not an opportunity for this position to become a full-time permanent position. This position will be required to be in the office Monday – Friday ideally 07:00 AM – 04:00 PM (1 hour lunch).

Main Responsibilities
  • Assist new customers in enhancing their use of their wireless technology
  • Prioritize incoming requests for new and replacement devices
  • Obtain all appropriate approvals for new purchases and upgrades
  • Order wireless devices and accessories
  • Provision and configure devices as appropriate
  • Install and configure our standard apps
  • Assist customers with profile and data move between devices
  • Assist customers with any technical inquiries
  • Proactively communicating technical support instructions to end users
  • Enforce to crafted processes for submitting requests or addressing issues
  • Resolve tickets within defined service level agreements
  • Act as an ambassador between our department and our customers, maintaining good relationships and open communication
  • Performs other functions as required.
Required Skills and Qualifications
  • Support and troubleshooting skills
  • Strong social skills and ability to work optimally with many high priority demands.
  • Detailed process development and analysis skills.
  • Exceptional customer service and communication skills.
  • Thrives in a fast paced, growing environment with minimum supervision while working well with others and participating as a phenomenal teammate.
  • Active listening, ability to concentrate on instructions 1:1 support
  • Ability to take ownership and commit to resolution
  • Experience working with Apple and Android mobile devices
Our Mission

The Colas Group is a worldwide leader in transportation infrastructure construction and maintenance. Our goal is to set the pace in our industry and to be a model of excellence by providing safe, innovative, sustainable and cost-effective solutions for our customers. We are active in the construction and maintenance of road, air, rail and maritime transport infrastructure, urban development projects and recreational facilities. With 70,000 employees spanning 5 continents, the Colas Group carries out over 100,000 projects each year, backed by a tight international network of construction materials facilities, including: aggregate mining sites, asphalt plants, ready-mix concrete plants, liquid asphalt terminals and emulsion plants.

As a key part of this group, Colas North America has a network of companies which allow us to provide most of our products and services most anywhere in the United States and Canada, from Alaska to Florida and Québec to Southern California. We are committed to developing and improving products and construction services based on recycling of material, improving energy efficiency and reducing greenhouse gas emissions.

Headquartered in the Denver Tech Center, Colas IS Support is the information technology arm of Colas North America. Our vision is to deliver world class services, strategy and processes that support our construction and manufacturing operations. We work to provide timely access to information and knowledge in an integrated, open and collaborative environment, and aim to be the standard bearer for excellence in quality, customer service and reliability. We are building a company culture where both individual and team effort are rewarded, and we value employees that look forward to the challenge of exceeding customer expectations.

COLAS ISS IS AN EQUAL OPPORTUNITY, M/F, D/V, AFFIRMATIVE ACTION,

DRUG FREE WORKPLACE EMPLOYER



Colas Inc. and its subsidiaries are an Equal Opportunity Employer. For details on the specifics of this commitment, please click here to view the EEO document. If you are an individual with a disability and require a reasonable accommodation to:

  • to meet the requirements of the role in which you are applying
  • complete any part of the application process
  • access or use the online application process and need an alternative method for applying

Please contact Colas Inc. at or send an email to

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