Drop & Count Supervisor

3 weeks ago

Highland, United States Yaamava' Resort & Casino at San Manuel Full time

Under general supervision of the Drop & Count Assistant Manager, the Drop & Count Supervisor will be responsible for overseeing the Count Room and Drop team in planning, controlling and supervising the activities of Drop & Count staff. The supervisors are responsible to make sure that the daily reconciliation paperwork for the Slot, Tables, CDU, ATM, Hot and Cold box counts are properly prepared, all information is posted to the on-line accounting system, all reports both manual and digital are completed, and all discrepancies are investigated and documented. In addition, the Drop & Count Supervisor must accurately follow all policy and procedures while ensuring compliance with the Gaming Commission's Tribal Gaming Minimum Internal Controls (TICS) and the Gaming Commission Regulations (GCR) by studying the standards, enforcing adherence to requirements, and advising management on needed actions and assist management in assuring that all Drop & Count Staff members also follow the above requirements. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing concerns and resolving problems.

Essential Duties & Responsibilities

1. Responsible for overseeing the accurate preparing and processing of high volume gaming machine currency and tickets, Table Games chips, currency and coupons, CDU currency and tickets, and ATM currency; Ensures that staff remains in compliance with operational procedures, processes and regulations.

2. Responsible for overseeing the Slot Drop processes and ensures that all Hot and Cold boxes are accounted for and secure; Investigates and documents all hot and cold box discrepancies and reports all findings to Drop & Count Management.

3. Input soft count and other financial data into an assigned computer system; maintains all automated records; assures accuracy of input data. Investigates and documents all count variances and posts all necessary reports; Maintain records and logs related to the soft count drops, money totals, discrepancies, daily activities and assigned duties; Operate currency counters and associated computers and software; Confirms that all necessary forms of documentation for Drop & Counts are completed for submission to Casino Accounting, Table Games and the Cage Operations Department. Ensures the delivery of Drop & Count documentation to the revenue audit assistants.

4. Safeguards company assets and prepares all necessary paperwork to support and reconcile all money and vouchers collected and counted; Responsible for the custody of keys used during the drop and count.

5. Assists in new hire orientation for Drop & Count Staff and Senior Drop & Count in company and departmental procedures. Completes observations and evaluations as required.

6. Performs additional duties as assigned.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

Education/Experience/Qualifications
  • Associate degree in Accounting or Business Administration required.
  • Minimum two (2) years' experience of working with high volumes of cash or equivalent required.
  • Two (2) years of Supervisory experience is preferred.
  • Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
  • Proficiency in Microsoft Excel preferred.
  • Requires eye and hand coordination and manual dexterity; requires the ability to distinguish letters, numbers and symbols; requires the use of a computer, currency counter, calculator, copier and telephone.
  • Must maintain high confidentiality.
  • Working knowledge of the Gaming Industry and the legal regulations governing gaming preferred.
  • Ability to work efficiently, independently, and cohesively, consistently producing quality results.
  • Ability to multi-task and work will in a fast paced, team-oriented environment.
  • Ability to communicate clearly and effectively, both in spoken and written form.
  • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
  • Must be able to work varied shifts, including nights, weekends and holidays.
Certificates/Licenses/Registrations
  • At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
  • Must obtain and maintain a State Key Gaming License.

Yaamava' Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today

Source: Hospitality Online

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