Night Auditor

6 days ago


Nashville, Tennessee, United States Conrad Nashville Full time
Job Description

Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.

Job Summary

The Night Auditor is responsible for the audit, balance and consolidation of departmental ledger accounts, preparation of various hotel operating reports and performing the duties of Front Desk for the evening hours.

Job Duties

Guest Communications

Greet and make all guests feel welcomed to the property
Register guests and assign rooms
Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude
Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions
Respond to phone calls
Welcome and effectively resolve guest questions, issues and complaints
Financial TransactionsPost all daily room and outstanding charges
Balance all revenue totals of cash and credits against revenue report
Accept revenue and floats from restaurant, ensuring that these are securely locked away
Prepare hotel operation reports and complete audit package to laid-down standards
Correct any errors or omissions made by cashiers
Prepare credit card/charge card summaries and post to ledger account
Perform other duties as assigned

Physical Requirements

Ability to sit for extended periods, walk and stand occasionally to moderately, talk, hear, listen, reach, grasp and perform repetitive motions
Ability to push, pull, lift, carry or otherwise move up to 10 lbs.
Benefits401k after 90 days, fully vested, company match to 4%
Medical (3 plan choices)
Dental (2 Plan choices)
Vision
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Paid Time Off
Hilton Honors Team Member Discounts
Northwood Hospitality Discounts
EEO and ADA Statements Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Source: Hospitality Online
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