Solution Support Analyst

5 days ago

Overland Park, Kansas, United States NetSmart Full time

Provide technical support across a broad range of solutions for clients

Responsibilities

  • Provide technical support on solution application questions from clients regarding the company's software.
  • Analyze, diagnose, and resolve client questions or problems via various support platforms related to system configurations and setup, product functionality, bugs, and enhancement requests.
  • Document problems and solutions on how to properly address client or product problems for widespread use throughout the support team.
  • Correctly document and transfer issues that require more detailed analysis to more experienced associates; engage R&D, IT, and other cross-function teams as appropriate

Qualifications

Required

  • Bachelor's Degree or equivalent relevant work experience

Preferred

  • At least 2 years of experience in a customer service environment
  • Customer service experience in a technical role
  • Healthcare solution support experience
  • SQL database and query knowledge
  • Healthcare clinical workflow experience

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

Netsmart's Job Applicant Privacy Notice may be found here.

  • Loan Support Analyst

    1 month ago

    Overland Park, Kansas, United States PNC Full time

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...

  • Loan Support Analyst

    4 weeks ago

    Overland Park, Kansas, United States PNC Full time

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...

  • Loan Support Analyst

    1 week ago

    Overland Park, Kansas, United States PNC Full time

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...

  • Loan Support Analyst Senior

    1 month ago

    Overland Park, Kansas, United States PNC Full time

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Loan Support Analyst Senior within PNC's Complex Loans - Midland organization, you can be based in a number of locations across the PNC footprint. In addition to...

  • Loan Support Analyst Senior

    2 weeks ago

    Overland Park, Kansas, United States PNC Full time

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...

  • Loan Support Analyst Senior

    1 month ago

    Overland Park, Kansas, United States PNC Full time

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...

  • Principal Architect, Solutions

    1 week ago

    Overland Park, Kansas, United States TMobile Full time

    Be unstoppable with usT-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your...

  • Sr. Business Analyst

    4 weeks ago

    Overland Park, Kansas, United States GDH Full time

    Sr. Business AnalystI. JOB SUMMARY The Sr. Business Analyst works closely with key stakeholders to identify strategic outcomes, enhance processes and business practices, and translate business needs into actionable projects. The Sr. Business Analyst participates as a member of an agile-based team focused on improving outcomes in the transportation and...

  • Analyst, Accounts Receivable

    1 week ago

    Overland Park, Kansas, United States TMobile Full time

    Be unstoppable with usT-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your...

  • Oracle HCM QA Analyst

    4 weeks ago

    Overland Park, Kansas, United States Aversan Full time

    Oracle HCM QA Analyst Aversan Inc is a reputable Engineering Company that provides expertise in Systems Integration and Software Testing for industries including Digital Health, Medical Devices, IT and Aerospace. We are currently seeking a qualified Oracle HCM QA Analyst to work on leading-edge technology products. The successful candidate for this...

  • Solution Architect

    1 month ago

    Overland Park, Kansas, United States NetSmart Full time

    Responsible for providing expert solution knowledge, recommended implementation and maintenance best practices, and process design representing their domain of expertiseNetsmart Overview: At Netsmart, improving care delivery isn't just our aspiration, it's our passionFor more than 50 years, we've been a healthcare software company developing technology and...

  • Senior Analyst, Payment

    2 weeks ago

    Overland Park, Kansas, United States TMobile Full time

    Be unstoppable with usT-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your...

  • Senior Analyst, Payment

    1 month ago

    Overland Park, Kansas, United States TMobile Full time

    Be unstoppable with usT-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your...

  • Associate Solutions Engineer

    1 month ago

    Overland Park, Kansas, United States TMobile Full time

    Be unstoppable with usT-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your...

  • Help Desk Analyst

    4 weeks ago

    Overland Park, Kansas, United States TEKsystems Full time

    Description:Level 1 Helpdesk Technical Support Analyst Looking for a qualified Helpdesk Analyst with 0-2 years of experience supporting and troubleshooting issues with workstations/devices/printers, client ROS/ELD trucking systems and applications, Virtual Private Network (VPN) networking applications, and wireless WAN and LAN connectivity. The qualified...

  • Sr Analyst, Payroll

    2 weeks ago

    Overland Park, Kansas, United States TMobile Full time

    Be unstoppable with usT-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your...

  • Solutions Consultant

    2 weeks ago

    Overland Park, Kansas, United States PNC Full time

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued, and have an opportunity to contribute to the company's...

  • Solutions Consultant

    4 weeks ago

    Overland Park, Kansas, United States PNC Full time

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued, and have an opportunity to contribute to the company's...

  • VP Customer Solutions

    1 month ago

    Overland Park, Kansas, United States CRH Full time

    Job ID: 493643 Ash Grove Cement, a CRH company, provides Portland and masonry cements to help build the foundation and infrastructure for the world around us. We ship millions of tons of cement from our plants and network of terminals located across North America. When you work for Ash Grove, you are connecting to something bigger. We stand together to...

  • Senior Workday Analyst, HR

    4 weeks ago

    Overland Park, Kansas, United States Epiq Full time

    It's fun to work at a company where people truly believe in what they are doingJob Description:Job Summary:The Senior HR Technology Analyst is responsible for developing, implementing and maintaining appropriate changes, configuration and processes within Workday, primarily focused on Benefits, Payroll, Time Tracking and Absence. This role will support...