Floor Lead

4 weeks ago

Santa Monica, California, United States Whole Foods Market Full time
The Floor Lead works closely with the Team Leaders & Store Leadership to ensure a smooth operation of the entire store. This position assists with all functions related to general operations of the store including supervision, training and supporting Team Members, providing exceptional customer service and maintaining the highest retail standards in order to achieve and surpass financial goals.Responsibilities
  • Provide exceptional customer service and address needs of customers in a timely and effective manner.
  • Will be cross-trained and able to support all areas of the store.
  • Assist and support leadership with all store functions.
  • Oversee and assume responsibility for checkout staffing and operations in order to ensure accuracy and minimize customer wait times.
  • Ensure the 365 front end procedures are followed.
  • Maintain correct cash drawer set up funds and perform loans and pick-ups as needed.
  • Process customer purchases, returns and credits.
  • Ensure the highest retail standards are being met.
  • Effectively delegate tasks based on the needs of the business.
  • Follow all 365 Standard Operating Procedures (SOPs).
  • Participate in fiscal period and quarter end inventories.
  • Communicate all pertinent information to the team including leadership.
  • Establish and maintain a collaborative and productive working relationship with Store Leadership, Team Leaders, fellow Floor Leads, Team Members, support partners, customers and vendors.
  • Stay informed on all company and store level information and communications from Crave 365, regional and store leadership.
  • Model 365 by Whole Foods Market vision and goals.
  • Have a level of knowledge/awareness of relevant competitors and industry trends.
  • Assist in operating the store in an efficient and profitable manner to achieve all sales, labor, budgeted expense targets and contribution goals while maximizing bottom line.
  • Analyze and control product transfers and shrink.
  • Run store shifts as Shift Leader for scheduled shifts, assist in setting clear expectations for Team Members.
  • Maintain accurate retail pricing and proper signage throughout the store.
  • Assist with interviewing, selecting, training, and developing Team Members in a manner, which builds and sustains a high performing team and minimizes turnover.
  • Assist in ensuring Team Members are completing necessary trainings. Lead with a culture of development and learning. Continually increase the product knowledge level of yourself and team members, including on new products and promotions.
  • Communicate any Team Member disciplinary or counseling needs to leadership immediately.
  • Ensure that all Team Members are following 365 programs, including monitoring progress, and processing all required paperwork.
  • Establish and maintain a positive work environment, which sustains an exceptionally high level of morale.
  • Provide feedback to Team Leaders for Team Members job dialogues.
  • Maintain and deliver exceptional customer service, set the benchmark for Team Members.
  • Model and cultivate effective cross-store communication, including conducting effective store huddles.
  • Monitor and ensure all TMs receive breaks and follow work schedules.
  • Respond to customer and team member needs and concerns.
  • Use courteous and proper phone etiquette when answering the phones and pages.
  • Maintain comprehensive knowledge of and ensure compliance with relevant regulatory rules and standards, including: OSHA, Department of Labor, Health and Sanitation, FDA, Department of Agriculture, Weights and Measures, and Americans with Disabilities Act (ADA).
  • Maintain and support overall store cleanliness and maintenance.
  • Follow established food safety, organics, and cleaning and maintenance guidelines and procedures. Resolve all hazards or violations immediately.
  • Ensure food, temperature, and safety logs are properly and accurately maintained.
  • Work a variety of shifts including mornings, nights, weekends and holidays.
  • Perform all duties and responsibilities of a Team Member, as needed.
  • Attend all meetings as assigned by Leadership.

Knowledge, Skills, & Abilities

  • Basic computer and accounting skills, with experience using the Microsoft Office Suite
  • Ability to learn and use business systems such as IRMA, Predictix, and SLAW on a regular basis
  • Proactive problem-solver with excellent follow-through and listening skills
  • Clear and effective communication style, both written and verbal including in correspondences, customer service and team member interactions
  • Thorough knowledge of products throughout the store or the ability to learn them quickly
  • Strong organizational skills with a keen attention to detail
  • Skilled in working in a fast paced, evolving environment with a strong ability to effectively prioritize, multi-task and complete tasks in a thorough and timely manner
  • Proven ability to build and maintain positive relationships with individuals in positions throughout various levels of the business
  • Supports the 365 culture and is an example of Whole Foods Market's Core Values
  • Demonstrates responsibility and accountability in recognizing and accomplishing all tasks where there is a direct job responsibility
  • Proven experience meeting all customer service expectations and standards when interacting with customers, vendors and fellow Team Members
  • Proper use of, which may include but not limited to, knives, personal protective equipment, forklift, pallet jacks, hand trucks, six wheel carts, baler (must be 18 years of age or older) and all other equipment used during preparation and clean up within department and store
  • Ability to work a flexible schedule based on the needs of the store
  • Able to perform the physical requirements of the job with or without reasonable accommodation
  • Desire to be a part of a new, exciting brand

Desired Work Experiences

  • Leadership experience as a Supervisor, Associate Team Leader or equivalent (1 year)
  • Prior retail experience is preferred
The wage range for this position is $ $26.13 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

  • Custodial Lead

    2 weeks ago

    Santa Monica, California, United States PRIDE Industries, Inc. Full time

    19.36OnsitePRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position:PRIDE Industries Job Description JTN: AA006 - LAC-UB-Custodial Ld A2Job: Custodial LeadFLSA Status:...

  • Sales Lead

    1 month ago

    Santa Monica, California, United States Chico's FAS, Inc. - Retail Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individualityPOSITION OBJECTIVE:The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great...

  • Sales Lead

    1 month ago

    Santa Monica, California, United States Chico's FAS Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great...

  • Sales Lead

    1 month ago

    Santa Monica, California, United States Chico's FAS, Inc. - Retail Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautifulPOSITION OBJECTIVE:The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer...

  • Design Lead

    4 weeks ago

    Santa Monica, California, United States WILLIAMS SONOMA Full time

    We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.About the TeamOur mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our...

  • Custodial Lead

    2 weeks ago

    Santa Monica, California, United States Pride Industries, Inc. Full time

    19.36Onsite PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position: PRIDE IndustriesJob DescriptionJTN:AA006 LAC-UB-Custodial Ld A2Job:Custodial LeadFLSA...

  • Event Technical Lead, Audio Visual

    2 weeks ago

    Santa Monica, California, United States Encore Global Full time

    The approximate hourly range is based on skills & experience $22.00-$24.00 per hour.Position OverviewThe Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations...

  • Floor Supervisor

    1 month ago

    Santa Fe Springs, California, United States Crate & Barrel Full time

    We at Crate and Barrel want to ensure we help our customers love how they live in the moments that matter. At our Distribution Centers, we begin to instill that feeling with every package we carefully pick, pack, and ship to our customers' homes and into our award-winning stores. Our assortment includes more than 13,000 SKU's between each of our brands. We...

  • Floral Designer

    1 month ago

    Santa Monica, California, United States Crate & Barrel Full time

    Maximize company sales growth and profitability through subject matter expertise in assigned area in support of delivering an engaging experience to every customer, every time.Responsibilities● Assist with purchasing and managing garden and flower inventory (waste) of the flower department to ensure an adequate supply to meet daily sales and customer...

  • Service Lead

    2 weeks ago

    Santa Clarita, California, United States Big Lots Full time

    Job Description - Service Lead Job DescriptionDescriptionPrimarily responsible for leading the service team including cashiering, and recovery-related functions and is accountable for customer service and operational front-end standards. Provides leadership and clear direction to associates and actively participates in the customer-facing and service aspects...

  • Lead Cashier

    1 month ago

    Santa Clarita, California, United States ULTA BEAUTY, INC. Full time

    OVERVIEWExperience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.If you seek greater purpose-a place of vision,...

  • Personal Trainer, Beverly Hills

    2 weeks ago

    Santa Monica, California, United States Equinox Full time

    Job DescriptionJOB OVERVIEWAs an Equinox personal trainer your career becomes an empowered lifestyle founded on maximizing both your personal and client performance. Under the guidance of two dedicated managers you will develop and refine an approach to programming, education, business, and financial planning that ensures your Personal Training career is as...

  • Sales Associate, CA

    2 weeks ago

    Santa Monica, California, United States Dunn-Edwards Full time

    Sales Associate, CA Job 533.21Job Category*: StoreRequisition Number*: SALES06820Showing 1 location Job DetailsDescriptionThere are many paint brands in North America, but only one is the best choice. Dunn-Edwards Paints prides itself on superior-performing products; first-class service from hard-working, knowledgeable employees; and our continued...

  • CFO possible co-founder

    2 weeks ago

    Santa Monica, California, United States Travoom Full time

    Company Description We are pausing travoom to focus on as Ole Ole have several exclusive ticket deals in place we want to take advantage of immediately. Our immediate need is someone with access to capital. We are looking for a CFO with investor contacts, high networth individuals, family offices, or small PE firms. is the curated marketplace for football...

  • Banquet Server

    1 month ago

    Santa Monica, California, United States Le Merigot Santa Monica Full time

    Job SummaryThis position contributes to the success of Los Angeles Athletic Club ("Company") by creating positive experiences for every member and guest who visits the club by providing exceptional service while delivering superior food, beverage, and service for events.Responsibilities:Arrive to work on time, in proper uniform, and ready to work.Review...

  • Client Services Associate

    2 weeks ago

    Santa Monica, California, United States SPS North America Inc Full time

    Job DetailsLevel Entry Job Location AZLAX 10 - Santa Monica, CA Position Type Full Time Salary Range $ $19.00 Hourly Job Category Customer Service DescriptionJob Title: Client Services AssociateReports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Client...

  • Customer Service Lead, CA

    2 weeks ago

    Santa Maria, California, United States Dunn-Edwards Full time

    Customer Service Lead, CA Job 594.21Job Category*: StoreRequisition Number*: CUSTO06922Showing 1 location Job DetailsDescriptionThere are many paint brands in North America, but only one is the best choice. Dunn-Edwards Paints prides itself on superior-performing products; first-class service from hard-working, knowledgeable employees; and our continued...

  • General Manager

    2 weeks ago

    Santa Monica, California, United States Rustic Canyon Full time

    Helmed by James Beard-nominated Chef/Partner Jeremy Fox, this hyper-seasonal, critically-acclaimed restaurant embodies a slow food ethos and is constantly inspired by the beautiful ingredients that come from the Santa Monica Farmers' Market (located just blocks away) and other incredible farmers and purveyors in our area. Our motto is "Simple Ain't Easy,"...

  • Sales Lead

    1 month ago

    Santa Rosa, California, United States Chico's FAS, Inc. - Retail Full time

    We are customer obsessed, innovative, and have the best culture in retail.Join our team todayPOSITION OBJECTIVE:The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and...

  • Sales Lead

    1 month ago

    Santa Rosa, California, United States Chico's FAS Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great...