Senior Process Design Consultant

3 weeks ago


Charlotte, North Carolina, United States Bank of America Full time

Job Description:

We have an exciting opportunity for a Process Design Consultant to join our Process Design and Operational Excellence organization part of Global Credit, AML and Onboarding Operations (GCAOO)

The Process Design Consultant reports into the GCAOO organization, partnering with business function leaders, operations process owners and subject matter experts (SMEs), to provide an end to-end view of their processes, analyze impacts and data, and contribute to the optimization of the organization through continuous improvement and process reengineering. The candidate will also actively contribute to the Operational Excellence cultural shift providing proactive alignment to tactical and strategic projects and programs aligned to GCAO Operations while ensuring understanding and consideration of the overall multiyear strategy and roadmap across the space.

We are looking for a strong process engineer with the right level of experience, ability to challenge and influence stakeholders at all levels in the organization, and with excellent analytical and critical thinking skills, and a process improvement mind-set. Directly supports the program's strategic direction, transformation efforts and process driven culture.

Responsibilities include, but not limited to:

Process analysis, process modelling and process governance for the GCAOO (Visio, ARIS, etc.)Process Challenge and Process ImprovementsEvaluate current state, impact to change and end-to-end target state visualization from requirements to implementationProvide end-to-end high-quality view of processes within business functions with proper identification of hand-offs and process connectorsSupport the program's short-and-long term strategySupports a strategy of continuous improvement and acts as liaison with Change Management and Process Design.Prepare presentations and process overview utilizing models and complementary data to assist leaders in process re-engineering activitiesRequirements:4-5 years of related experience or business exposure desired and strong delivery mindsetAnalytical and design-oriented mindset Experience in process modelling tools (Visio - BPMN, ARIS, etc.) desiredData driven and metrics/ results orientedAbility to identify opportunities from a process efficiency perspective and continuously challenge current state of GCAOO processesStrong presentation skillsExcels in working among diverse viewpoints to determine the best path forwardExcellent verbal and communications skills Other Qualifications/Desired Skills:Prior experience in Operations desirablePreferred process improvement and Operational Excellence exposureBelieves in the value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the worldCritical thinking skills ability to assess quantitative and qualitative data to identify key themes that require deeper analysis and assessmentCreativity able to look at a problem from a new perspective and to develop new ideas and solutionsAbility to understand new technologies, intellectually curious.Commitment to challenging the status quo and promoting positive changeExperience working in a global environment Shift:1st shift (United States of America)Hours Per Week: 40

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