IT Specialist

4 weeks ago

Anchorage, Alaska, United States Department Of The Interior Full time
Summary

Explore a new career with the BLM - where our people are our most precious resource.
This position is located in Headquarters/ Division of Customer Relationship Management (HQ560).

We expect to fill few vacancies at this time; however, additional positions may be filled from this announcement if they become available.

Duties
  • Resolves a full range of customer problems including problems and maintains relationships with customers with diverse needs.
  • Provides moderately technical or complex information about products and services.
  • Assess customers' needs, provides information or assistance to resolve their problems, and satisfy their expectations, providing quality products and services.
  • Diagnoses and resolves routine problems for a wide variety of applications, operating systems, proposals and equipment.
  • Maintains problem tracking and resolution databases and monitors reported problems for possible trends.
  • Installs, configures, troubleshoots and maintains common customer hardware and software.
  • Assists end-users with access and usage problems; installation and deployment of operating systems; and developing operating procedures.
  • Performs site surveys and configuration designs and developing reports for use by the organization.