Bell Person

2 weeks ago


Atlanta, Georgia, United States Loews Hotels, LLC Full time

Bell Person

Situated in the heart of Midtown, Loews Atlanta Hotel is within walking distance of some of the top attractions in the city. Welcome to the Most Vibrant Neighborhood in Atlanta. Offering stunning views, elegant rooms, and a prime location, this property exudes Southern charm with a modern twist.

Key Responsibilities

  • Assisting arriving and departing guests with professionalism and courtesy
  • Handling luggage, baggage, and packages with care and attention
  • Assigning rooms to incoming guests and aiding those checking in as per Hotel standards
  • Ensuring safe storage of all belongings awaiting transfer
  • Thorough knowledge of room types, amenities, and Hotel facilities to assist guests effectively
  • Familiarity with Hotel emergency protocols and providing necessary guidance to guests
  • Addressing guest queries with professionalism and accuracy
  • Answering calls following Loews Hotels Star Service standards
  • Recognizing and addressing guests by name
  • Offering information on Hotel services, local area, and providing travel directions
  • Promoting Hotel amenities, dining options, and recreational activities
  • Transporting guests to and from recreation areas safely and efficiently
  • Utilizing Handheld computer for check-in processes
  • Responsibly handling master keys and following key control procedures
  • Keeping the hotel lobby clean, coordinating with Housekeeping for deep cleaning tasks
  • Maintaining positive relationships with all hotel departments, especially Front Desk, Valet Parking, Concierge, and Housekeeping
  • Remaining attentive to any guests showing signs of intoxication and planning to drive, promptly notifying Security
  • Reviewing Front Desk Log Book entries and bulletin board information regularly
  • Staying informed about Group Profiles and daily Banquet Event details
  • Ensuring cleanliness and proper upkeep of equipment and work area
  • Undertaking additional duties as assigned

General Duties

  • Demonstrating teamwork skills consistently
  • Promptly reporting any significant issues or unusual matters
  • Interacting politely, being friendly, and assisting guests, management, and colleagues
  • Following emergency procedures as per hotel standards
  • Adhering to safety regulations and procedures
  • Participating in hotel meetings and training sessions
  • Maintaining cleanliness and excellent condition of work area and equipment
  • Complying with hotel standards, policies, and regulations
  • Prioritizing recycling efforts when feasible
  • Staying updated on hotel information and any changes
  • Adhering to hotel uniform and grooming standards


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