Restaurant Supervisor

3 days ago


Winter Park, Florida, United States The Alfond Inn Full time
Minimum of 2 years supervisor experience required. Both AM, PM shifts and weekends.*All applicants who are offered employment with The Alfond Inn will be subject to a criminal background check. Offers of employment are contingent on the successful completion of that background check*

***Minimum of 3 years of experience and must be available to work AM & PM shifts, weekends and holidays***

Overview:

The Restaurant Supervisor safely and efficiently provides excellent customer service with a smile We want our guests to feel good about their dining experience so that they will tell others and become a loyal customer. We expect and encourage you to go out of your way to talk to guests and find out what their needs are before they have to ask you.

Supervisor Responsibilities & Expectations:

Support the hotel in achieving high performance levels in service and profitability
Hold self and others accountable for achieving results
Support a culture that promotes high employee morale and performance Provide strong leadership, motivate staff to reflect a high level of enthusiasm and guest satisfaction Respond to guest/employee concerns or complaints in a timely and courteous manner; (ability to effectively problem solve) Effectively coach, motivate, lead and resolve employee concerns by timely communicating on-going positive and constructive feedback, and keeping manager informed as needed Review daily Time & Attendance punches in payroll and maintain Attendance Spreadsheet (log), accurately reflecting reasons for occurrences Assist with keeping timely & accurate documentation; all documentation must be approved and issued by the manager Train team how to punch in, out & transfer departments (holds employees accountable via use of missed punch form) Assignment of daily duties, based on scheduled staffing, to meet hotel needs while effectively controlling payroll; effectively communicate any shortages or needs to management Orient employees per OHM's process and procedures BenefitsMedical, Dental and Vision Insurance
Holiday PTO
Vacation PTO
401K
Source: Hospitality Online

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