Document Imaging Tech PFS

1 month ago

Baltimore, Maryland, United States MEDSTAR HEALTH Full time

General Summary of Position
Downloads image reporting data, indexing and quality assurance of electronic image files and paper remits for work flow distribution. Prepares paper correspondence for the same workflow process but includes prepping and scanning of documents. Monitors and analyses the Index Control Utility (ICU) for failed images in the release process. In conjunction with the Cash Application Team, reconciles the Electronic Remittance Advice (ERA) that is pushed from ERA vendors. Responsible for processing requests for medical records, attorneys, court documents, and audits in a timely manner. Reconciles paper bills (UB04s) for each facility and reports any discrepancies. Attends and participates in training and meetings as required. Works in compliance with MedStar Health policies, procedures, and HIPPA regulations as it relates to a release of PHI and the MedStar Code of Conduct.

Primary Duties and Responsibilities

Analyses incoming correspondence documents received through the Quality Control Indexing System (fax in queue).Attends training sessions and workshops offered, to include but not limited to, CRCS-I training, bulletin review, etc. Attends and successfully completes required Continuing Education Units (CEU) for the PFS Training Program. Completes annual mandatory training (SITEL) within defined time frame.Contributes to the achievement of established department and Patient Financial Services goals and objectives, and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations. Achieves established benchmarks.In conjunction with the Regulatory Department, maintains the daily performance benchmarks for processing, sorting and logging medical record requests.Maintains daily performance benchmark for completion of assignments in work assignment queues of Horizon Business Folder (HBF) to utilize workflow for Patient Financial Services.Maintains department standard for analyzing image files reported on the daily cap hold report for Index Correction Utility (ICU).Maintains performance benchmarks for internal and external requests for information pertaining to third party audits/reviews or attorney requests utilizing SMS and Document Imaging.Maintains quality assurance for system integration by identifying PCI, PHI, and live check errors.Maintains the daily performance benchmark for reconciling UB04s and secondary bills.Maintains the daily performance benchmarks for processing and indexing images.Participates in PFS workgroups, staff meetings and work events.Performs other duties as assigned.Quality assures that images from ERA vendors appear in MRDI.

Minimum Qualifications
Education

  • High School Diploma or GED required or
  • equivalent. required

Experience

  • 1-2 years Office and personal computer experience required

Knowledge, Skills, and Abilities

  • Excellent communication, analytical, interpersonal, and organizational skills.
  • Must have a strong commitment to quality customer service.
  • Working knowledge of UB04s, Explanation of Benefits (EOB), and Correspondence documents.
  • Basic keyboarding skills using personal computers as well as Microsoft spreadsheet and word processing applications.
  • Ability to work independently.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

  • Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
  • Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
  • Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
  • More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.

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