Call Center Agent
4 weeks ago
Description:
The primarily accountability of the Consumer Care Agent is to offer outstanding service to consumers. It is the responsibility of the Consumer Care Agent to be available, helpful, friendly and knowledgeable. Consumer Care Agents are the voice of the company. Consumer Care Agents are responsible for assisting the call center in achieving/exceeding stated service level goals. Our Consumer Care Contact center is open seven days per week from 7am-8pm. Essential Duties and Responsibilities:
• Interact with customers via phone and email in a call center environment.
• Listen to customer concerns and questions with the goal of identifying the causes of the situation.
• Obtain and evaluate all relevant information to handle inquiries and requests.
• Process warranty replacements, orders, and returns.
• Respond promptly to consumer inquiries and resolve issues in a timely manner.
• Answer inquiries about products, cooking, maintenance, troubleshooting, and assembly.
• Attend all training sessions to stay updated on product knowledge
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive experience with every consumer.
• Ability to perform under pressure while working in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to thrive in fast-paced environment, multitasking while keeping focus on the consumer.
• Excellent listening skills and an empathetic voice and manner.
• Communicate clearly and effectively to resolve customer issue quickly and ensure satisfaction.
Skills:
customer service, microsoft office, Inbound call, technical, inbound, outbound, email, android, bachelor, zendesk, crm, word, excel, smart phone, spanish, bi-lingual, associate's, Call center, Data entry, Service, Csr, Retail, Order entry, Bilingual, android, email, website, ios mobile, Microsoft, Customer care, Customer support, erp system, crm system, oracle, sales force
Top Skills Details:
customer service, microsoft office,Inbound call
Additional Skills & Qualifications:
Must Haves: - Experience: 2+ years of customer service (Food Service, Retail, Consumer Interaction, Apple Store, ATT&T) - Technical; smart devices, ios and androids, computers, smart phones, and applications - Web-based platforms, Microsoft Office Suite and any other web-based software - Strong written and verbal skills. Will need to have professional grammar and writing skills. - Candidates will need to have high-speed internet and a professional home office setup to wfh. ***Jumpy resumes will NOT be accepted Nice Haves: - Associates or Bachelors Degree - Experience troubleshooting - Bilingual in Spanish or French
Experience Level:
Intermediate Level
About Aston Carter:Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
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