Front Desk Attendant

At Crane Hot Springs we see every day as a chance to create a positive and fun atmosphere. We lead through our values centered on service, integrity, community, and family. We are currently seeking a Front Desk Attendant to serve as our guests' first point of contact and manage all aspects of their accommodation.

The Front Desk responsibilities include registering guests, managing reservations, providing information about our hot springs facility, rooms & camping rates, and amenities. Ultimately you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome overnight and day use guests upon their arrival
• Provide information about our hot springs, available rooms, rates and amenities
• Respond to any guest complaints in a timely and professional manner
• Communicate with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
• Maintain updated records of bookings and payments

Requirements and skills

• Work experience as a Front Desk Attendant, Receptionist, or similar role
• Experience with hotel reservations software
• Customer service experience
• Multi-line phone system experience
• Excellent communication and organizational skills
• Cash handling

Job Type: Part-time

Salary: $16.00 per hour

Benefits:

• Retirement plan

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person