IT Specialist

4 weeks ago

Atlanta, Georgia, United States Department Of Health And Human Services Full time
Summary

As a global leader in public health & health promotion, CDC is the agency Americans trust with their lives. In addition to our everyday work, each CDC employee has a role in supporting public health emergency management, whether through temporary assignments to emergency responses or sustaining other CDC programs and activities while colleagues respond. Join our team to use your talent, training, & passion to help CDC continue as the world's premier public health organization. Visit



Duties

As a IT Specialist (Customer Support) you will:

  • Plan and deliver IT support services which may include installation, configuration, and troubleshooting hardware and software.
  • Provide customer assistance by diagnosing and resolving IT problems; and/or identifying, obtaining, and providing IT training.
  • Diagnose and resolve problems in response to customer reported incidents.
  • Research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements.
  • Identify, evaluate, and provide customer IT training/support service needs.
  • Create, modify, and manage user accounts, network rights, and access to systems and equipment.

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