Program Analyst

Summary

This position is located at the Aleda Lutz VAMC in Saginaw, Michigan. The incumbent is a member of the project team responsible for the implementation and analysis of all Veteran Satisfaction/Experience initiatives at the Saginaw VAMC, to include all 9 Community Based Outpatient Clinics and Health Care Center. These VHA initiatives are to enable VA to be the leading customer service organization in government so that Veterans, their families, and caregivers Choose VA.

Duties

Major duties of this position will include, but are not limited to:

• Performs administrative work, which includes management, implementation, evaluation of all Veteran Satisfaction/Experience initiatives to include efficiencies, capacity, and productivity daily.
• Develops long-range plans for implementation throughout the medical center anticipating successful outcome measurement.
• Works with top management to develop short-term and long-range plans incorporating these initiatives throughout the organization.
• Makes the best use of present resources, planning for future needs and implementation of new resources.
• Works closely with others to pull together compressive data that supports all access related initiatives.

Technical Duties (Data Analysis 75%)

• Analyzes the existing automated and manual system to determine the clinical information available.
• Ensures data is being captured and reported accurately and appropriately. Where data holes exist, works with Services to develop process changes, training needs etc.
• Interfaces with Service Chiefs, front line supervisors and administrative personnel to gather, develop and provide information.
• Analyzes data to provide a clinical assessment and management of quality.
• Utilizes software packages such as Microsoft office, data mining tools to include but not limited to, VSSC, Corporate Data Warehouse, SAIL, etc.
• Understands and utilizes Fileman applications to prepare reports, set up files, write simple programs and audits the data collection process.
• Monitors transmissions of all required data to ensure quality.

Provides or ensures subordinates provide customer guidance and training (25%)

• Makes recommendations in design of report format based on discussions with management, Service Chief and supervisors.
• Analyzes utilization trend data on a monthly/quarterly basis to verify the accuracy of the data, identify problem areas, provide objective assessments, prioritize identified problems, analyze variances and recommend appropriate actions and/or alternative.
• Completes various management analysis projects, reports and worksheets either on own initiative or at the request of others.
• Performs special studies involving staffing, health systems, etc., and formulates
  
  recommendations concerning these areas.
• Reviews and analyzes Veteran Satisfaction data and reports, and highlights problems that may affect the system, to the hospital supervisors.
• Prepares and gives oral presentations to hospital personnel.
• Provides initial and ongoing training to clinical staff and other hospital personnel on the systems data requirements and use of the data generated.
• Communicates effectively with all Medical Center personnel to properly complete assignments and overcome technical or interpersonal problems.
• Uses independent judgement and knowledge of management analysis theories and practices to understand difficult and complex problems that require coordination between all Services at the medical center.
• Audits input data, i.e., source documents, to verify the validity of the raw data input.
• Performs other related duties as assigned.

Work Schedule: Full time, Monday - Friday, 7:30am - 4:00pm or 8am - 4:30pm

Compressed/Flexible: May be available at Supervisor's discretion.

Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Program Analyst/PD91061O

Financial Disclosure Report: Not required

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