it field services technician

3 weeks ago

Oklahoma City, Oklahoma, United States Oklahoma Blood Institute Full time

This job was posted by : For more information,
please see:

ADVANCE YOUR CAREER WHILE SAVING LIVES

Location:Oklahoma City, OK

Salary:Competitive salary based on education and/or experience
and\$500 bonus after 6 months and \$1,000 bonus after 1 year

Benefits:Health, dental, vision, life insurance, long term
disability, 401(k), paid-time off, \$5,000 annual tuition reimbursement,
holiday pay, etc.*\
*

Days:Monday through Friday; some weekends

Hours:8:00 a.m. to 5:00 p.m.

Position:

The IT Field Services Technician position will provide on-site and
remote technical support for all remote OBI donor centers, mobile kits,
and coaches. This position will be instrumental in ensuring successful
blood drives via continued IT hardware and software support, field
deployments and the design, construction and deployment of new
generational mobile requirements and equipment.

The IT Field Services Technician position will provide local and remote
technical support for Windows based platforms, personal computers, and
all peripheral devices. Responsible for operating systems and software
that reside on Windows and various database platforms. The successful
candidate will understand communication of hardware and software for
VPN, LAN/WAN networking, TCP/IP. Responsibility also includes setup and
ongoing support for existing center hardware and annual asset refresh.

This position will require occasional tasks that are assigned directly
from IT Strategy & Logistics Leadership to include IT Procurement, IT
vehicle maintenance, OBI cell phone distribution and other duties as
assigned

This position will assist with IT Strategy & Logistics and IT Field
Service activities consisting of receiving assignment of help tickets,
conversing with ticket requestor, issue determination / resolution,
satisfaction follow up, and ticket closure.

This self-starter will possess the ability to communicate effectively at
all levels in a professional, fast-paced environment, demonstrating
technical knowledge, problem-resolution skills, and a responsive,
service-oriented work ethic.

Qualifications:

  • Requires High school degree, GED or equivalent
  • Three year\'s experience with IT frontline support including
    experience and/or training
  • Requires an understanding of operating systems, software and
    hardware
  • Ability to provide local and remote technical support to both a
    LAN/WAN environment for computer hardware and software, to include
    security, configuration, installation, troubleshooting, and
    maintenance of computer hardware and software components
  • Ability to assist and train others
  • Technical knowledge and problem resolution skills
  • Strong analytical skills
  • Ability to develop and implement written documentation and
    procedures
  • Service oriented; self-starter; takes ownership; willing to take on
    additional responsibility
  • Responsive; strives for excellence; ability to interact and
    communicate effectively
  • Ability to work independently as well as part of a team
  • Willingness to expand knowledge base and skills

Primary Responsibilities:

The IT Field Services Technician performs a variety of responsibilities,
including:

IT Field Services Functions

  • IT support for all OBI remote sites
  • On-site IT support for large blood drives
  • Mobile kit and coach maintenance
  • IT Field Services projects and implementations
  • Repairing hardware and completing RMAs
  • OBI construction and remodeling projects to include design,
    preparation, staging and implementation of all IT infrastructure
  • Coordinate with vendors and internal departments to deliver projects
  • Provide feedback on systems operations and the successful builds for
    all new endpoint images
  • The successful candidate in this osition will require a passion for
    OBI\'s overall mission, ability to quickly change direction, be
    highly flexible, self-motivated and willing to provide clear
    feedback to management

Secondary Responsibilities

  • As required, perform other departmental functions during an
    employee\'s absence and/or to support departmental requirements
  • Perform additional responsibilities as requested
  • Will require infrequent overnight travel

General Functions

Creates a friendly open relationship between team members by ensuring
that all team members are working in a cohesive way

Participate in all phases of the system development life cycle

Create and conduct presentations

Work with Quality team to ensure seamless move of applications to
production

Simultaneous engagement of multiple projects

Manage special projects

Prioritize assignments based on business needs

Recognize and build strong relat


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