Talkdesk SME

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Cognizant is looking to hire Talk Desk Developer for permanent position. The experience range is 9-15 years and role are based out in USA.

Location- Connecticut, USA

Experience: 7+ Years

Duration: Full Time only - "Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)."

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world Learn how Cognizant helps clients lead with digital at

Job Summary

We are seeking a highly skilled Technology Architect with 6 to 9 years of experience to join our team. The ideal candidate will have extensive experience in AEM support engineering system engineering frontend backend and authoring. Experience in the merchandising domain is a plus. The candidate will play a crucial role in designing and implementing technology solutions that align with our business objectives.

Responsibilities

Job Summary

We are seeking a highly skilled Technology Architect with 7 to 15 years of experience specializing in Genesys AWS Nice and Service Cloud Voice. The ideal candidate will have a strong background in the Utilities domain and will be responsible for designing and implementing cutting-edge technology solutions that drive efficiency and innovation within our organization.

Responsibilities

CCaaS Architect-Talkdesk :, Genesys. Cloud Contact center, design, plan, implement. Contact center flow develop, Visio, MS Projects

 Lead the design and implementation of technology solutions using Genesys AWS Nice and Service Cloud Voice to meet business requirements.

15-20 years Experienced Architect in designing solutions on Cloud Native CCaaS platforms like Talkdesk, AWS

 Oversee the integration of various technology platforms to ensure seamless communication and data flow.

 Provide technical expertise and guidance to development teams to ensure best practices are followed.

 Collaborate with stakeholders to understand business needs and translate them into technical solutions.

 Develop and maintain architecture documentation to support project planning and execution.

 Conduct regular assessments of existing systems to identify areas for improvement and optimization.

 Ensure that all technology solutions comply with industry standards and regulatory requirements.

 Manage the deployment of new technologies and ensure smooth transition with minimal disruption to operations.

 Monitor system performance and implement necessary upgrades to maintain optimal functionality.

 Provide training and support to team members to enhance their technical skills and knowledge.

 Work closely with project managers to ensure timely delivery of technology solutions within budget.

 Participate in strategic planning sessions to align technology initiatives with business goals.

 Drive innovation by staying updated with the latest industry trends and emerging technologies.

Qualifications

 Possess a deep understanding of Genesys AWS Nice and Service Cloud Voice technologies.

 Demonstrate extensive experience in the Utilities domain with a focus on technology solutions.

 Exhibit strong problem-solving skills and the ability to think critically and strategically.

 Show proficiency in system integration and architecture design.

 Have excellent communication and collaboration skills to work effectively with cross-functional teams.

 Display a commitment to continuous learning and professional development.

 Hold relevant certifications in Genesys AWS or other related technologies.

Certifications Required

Genesys Certified Professional AWS Certified Solutions Architect Nice Certified Professional

Qualifications

• Possess a deep understanding of Kore.AI and its application in real-world scenarios.
• Demonstrate extensive experience in Pharmacy Benefit Management and its associated processes.
• Exhibit strong problem-solving skills and the ability to think critically and creatively.
• Showcase excellent communication skills to effectively collaborate with cross-functional teams.
• Have a proven track record of successfully leading technology projects from inception to completion.
• Display a commitment to continuous learning and staying current with industry trends.
• Show proficiency in system integration and performance optimization techniques.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Salary and Other Compensation:

The annual salary for this position is between $100,000/Year to $110,000/Year depending on the experience and other qualifications of the candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

EEO Statement & Accommodations

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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