ONSITE Call Center Representative
Found in: beBee jobs US - 2 weeks ago
Navient, (Nasdaq: NAVI) and subsidiary companies, provide technology-enabled education finance and business processing solutions that simplify complex programs and help millions of people achieve success. Our customer-focused, data-driven services deliver exceptional results for clients in education, healthcare, and government. Learn more at Join our team in Moorestown, NJ as a Full Time Caseworker
Pioneer Credit Recovery, Inc. (Pioneer) is a national leader in the collection industry providing collection services on defaulted debt. Headquartered in New York, Pioneer employs more than 1,000 professionals and is the largest private sector employer in Wyoming County, New York. Pioneer also has offices located in New Jersey. Pioneer maintains partnerships with federal and state clients as well as guarantee agencies. Pioneer provides its clients with quality results, experience, leadership, and technology, including state-of-the art infrastructure, telecommunications, and collections systems, ensuring the best the industry has to offers.
This is NOT a remote position.
$19 per hourPaid Training starting on April 15thMonday-Friday 8AM-5 PMGenerous paid time off Awesome benefits including health, dental, vision & life insuranceTuition reimbursementBusiness casual dressGreat leadership team and a fun place to workThe Case Worker will effectively locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Resolve issues of a non-routine nature as necessary. Perform skip tracing and contract observance functions to ensure compliance of all company, client, and Federal Regulations. Continually maintains the Taxpayer's case file with new or changed data.
1. Communicate with taxpayers in regards to the repayment of their delinquent taxes.
Initiate telephone and letter contactWork with taxpayers, their accountants, and attorneys regarding tax debt and to collect penalties, interest, and fees.Obtain delinquent tax returns.Make required number of phone calls daily as determined by management.Achieve assigned goalsNegotiate terms of deferred payment of outstanding tax liabilities2. Maintain and Update the Taxpayers Case files
Review incoming correspondence and tax returns and take necessary actions.Perform all account maintenance functions as necessary and in accordance with Taxation policy.Maintain case files in the acceptable order.3. Ensure all accounts are worked within client standards and State regulations.
Maintain file of accounts per case workerWork within FDCPA, State and Federal regulations, and DMO Compliance Policies.Document accounts accurately and in accordance with client specificationsFile Certificates of Debt and forward cases to appropriate Taxation locations for further collection action; and request Warrants of Satisfaction.Apply collections received to resolve tax deficiencies.4. Perform skip tracing to locate delinquent taxpayers
Use skip-tracing tools to locate demographic information in the most efficient mannerEffectively communicate with 3rd parties to obtain location informationProfile accounts that are determined un-locatable or exhausted5. Continue education, training in industry career development and flexible schedules
Attend training sessions given by manager or supervisorIntegrate information obtained thru training sessions and policy changes immediately into daily routineMINIMUM REQUIREMENTS:
High School Diploma or G.E.D.Four to eleven months of progressive work experience.Passing marks on FDCPA and all New Jersey Department of Revenue testingPC experience in a windows environmentBasic keyboarding skills-
Onsite Call Center Representative
1 hour ago
Moorestown, United States NAVIENT Full time**About Navient** **_ Join our team in Moorestown, NJ as a Full Time Caseworker! _**: Pioneer Credit Recovery, Inc.® (Pioneer) is a national leader in the collection industry providing collection services on defaulted debt. Headquartered in New York, Pioneer employs more than 1,000 professionals and is the largest private sector employer in Wyoming County,...
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