Care Manager

1 month ago

New York, New York, United States Lenox Hill Neighborhood House Full time

Lenox Hill Neighborhood House, widely recognized as one of New York's premier human services providers, is a settlement house founded in 1894 that provides an extensive array of effective and integrated services—social, educational, legal, health, housing, mental health, nutritional and fitness—which significantly improve the lives of 16,000 people in need each year, ages 3 to 103, on the East Side of Manhattan. Our clients include older adults, homeless and formerly homeless adults, children and families, recent immigrants, disabled persons, adult learners and more. For more information on Lenox Hill Neighborhood House, please visit and check us out on Facebook or Instagram.

The Caregiver Program provides an extensive array of services to support individual caregivers who care for others, including family members and friends, by offering case assistance, supportive counseling, support groups, trainings and workshops, in addition to the coordination of respite and other tangible supports. Our Caregiver Program serves working and non-working caregivers, geographically, culturally and linguistically isolated caregivers and caregivers who do not identify as such to support often un-seen members of our community residing in our catchment area covering Manhattan's Community Districts 8 through 12. Reporting to the Caregiver Program Director, the Care Manager will be an integral member of Caregiver Program focusing on clients who reside in Community Districts 9, 10, and 12, and will implement our vision of delivering quality support to caregivers for older adults, adults with Dementia or a related disorder or disability, and older adult caregivers for children.

The Care Manager will:

  • Conduct intake assessments, exploring concerns, and answering questions to determine caregiver needs and questions; following up with caregivers to ensure needs are met
  • Complete assessments and provide individualized information, direct assistance, and supportive counseling to caregivers seeking help
  • Assess caregiver need for respite and supplemental services, coordinating these services with community partners
  • Facilitate caregiver support groups, trainings, community events, and outreach
  • Provide assistance on securing and maintaining government benefits (e.g., Medicaid, Medicare, SNAP, Access-A-Ride, Lifeline, EPIC, etc.), as well as linking caregivers with mental and medical services provided internally or externally in the community
  • Ensure timely documentation of all services provided in appropriate databases and systems
  • Work collaboratively with Neighborhood House staff from a variety of departments and disciplines as well as our community-based and government partners to maximize resources for our caregivers
  • Complete all other responsibilities and duties as assigned by Caregiver Program Director

Qualifications: The ideal candidate for the Care Manager must possess excellent interpersonal, engagement and relationship-building skills to work effectively with our caregivers. Experience in the field of human services or social services for older adult populations preferred. The candidate will be compassionate, energetic, organized, and self-motivated, and as part of a collaborative team, the person must be able to communicate effectively with a variety of stakeholders and be a team-player. Bachelor's degree in applicable field required. Fluency in Spanish is required. This is a 1199SEIU union position with competitive salary and a comprehensive benefits package. Salary increases 3% on 10/1/24.

Salary: $54,000 annually

What We Offer

  • Comprehensive health insurance choices for staff and their families – at no cost to staff
  • Extensive paid time off – 25 days' vacation and discretionary time; 13 holidays; and substantial sick time
  • Pension Plan (Defined Benefit) provided at no cost to employee plus other retirement savings plans
  • Wonderful paid parental leave policy for all staff
  • Professional Development Opportunities – conferences, trainings, lectures and more
  • Free Life Insurance – 3x annual salary
  • Pre-tax Flexible Spending Accounts for Medical, Dependent Care and Parking/Mass Transit
  • Supplemental Insurance Coverage (Accident, Hospital and Critical Illness)
  • We like to have fun Monthly Film and Dinner nights, bowling parties, Mets and Yankee games, cruises, food trucks, holiday parties, parties on our two Green Roofs, chocolate event for Valentine's Day and ice cream socials, and much more.
  • State-of-the Art Fitness Center, Gym and Swimming Pool
  • Staff yoga and boot camp classes (six a week), swimming lessons and lap swim for staff
  • PSLF (Public Service Loan Forgiveness) Eligible Employer
  • The best colleagues in New York

Lenox Hill Neighborhood House is a client-facing and essential community-serving organization. To keep our clients and our colleagues safe, and to comply with various governmental contractual requirements, all new employees must be fully vaccinated against Covid-19 (except where valid medical exemptions apply) and will be required to submit proof prior to the time of onboarding.

At Lenox Hill Neighborhood House we value respect, diversity and integrity. We are an equal opportunity employer. Lenox Hill Neighborhood House prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. Lenox Hill Neighborhood House conforms to the spirit as well as to the letter of all applicable laws and regulations. The policy of equal employment opportunity (EEO) and anti-discrimination applies to all aspects of the relationship between Lenox Hill Neighborhood House and its colleagues.



Compensation details: Yearly Salary

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