Pharmacy Student- retail

3 weeks ago

Washington, Washington, D.C., United States MEDSTAR HEALTH Full time
Assists pharmacist(s) in all areas of pharmacy operations, including prescription preparation, sales transactions, customer service, and purchasing and inventory maintenance. MedStar Pharmacy is committed to providing world-class, compassionate care to every patient, every time, at every touch point. All associates are accountable for their role in meeting patient experience standards.
Education
  • Pharm.D. student actively enrolled in a program from an ACPE accredited school required or
  • pharmacy. required
Experience
  • Less than 1 year 6 months pharmacy technician experience in a retail setting or equivalent training. required
Licenses and Certifications
  • Certified by a national pharmacy technician certification program and Registered Pharmacy Technician in the state of employment; required or
  • has been granted, required or
  • is eligible for, a pharmacy student exemption from pharmacy technician registration by the state of employment; required and
  • PharmD student actively in a program from an ACPE accredited school of pharmacy. required
Knowledge, Skills, and Abilities
  • Basic computer skills.
  • Basic math skills.
  • Verbal and written communication skills.
  • Excellent customer service skills and problem-solving skills.
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.Organizes prescription orders on the counter in order of priority; retrieves labels from the printer; arranges paperwork, labels, monographs, and bags; uses appropriate stamps and notes; and, retrieves stock from the shelf..Performs phone and face-to-face customer service functions such as: taking in refill requests, new prescriptions, calls doctors for refill authorizations and pre-authorizations. Troubleshoots patients' questions and concerns.Prepares prescriptions for dispensing: counts and verifies medication, labels vials appropriately, and, prioritizes waiters.Processes cash, check, credit card, and payroll deduction transactions; secures appropriate signatures; ensures compliance with HIPAA requirements; prepares delivery tickets; reconciles delivery transactions; performs end of day register procedures; runs daily cash report and completes deposits as assigned.Processes refills, and performs data entry of new prescriptions including demographics, insurance plans, and prescription information under the supervision of a pharmacist and according to policy; brings to the attention of a pharmacist any claims requiring overrides or interventions; troubleshoots insurance claim rejects; and, follows up on problem prescriptions.Receives, checks, and puts away the daily order; returns medication to the shelf after filling; follows established inventory management procedures; participates in physical inventory process at intervals determined by management.Greets customers immediately either in person or within three rings via telephone; performs intake of refill requests and new prescriptions, gathers patient demographics and insurance information; clearly marks and prioritizes waiting customers. Monitors the waiting room, by making sure they know who is waiting and whom they are waiting forPerforms other duties as assigned.

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