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Director of Admissions
2 months ago
The Director is responsible for creating a welcoming and efficient admissions experience, from the first point of contact with prospective students to their matriculation. By fostering a collaborative environment powered by data and best practices, the Director ensures that the admissions team effectively communicates the value of SGU's programs and supports students through their decision-making process. This role will primarily support student enrollment at St. George's University (SGU) for the School of Medicine (SOM) and secondarily for other university programs.
Essential Functions
1. Operational Management
- Oversee the daily operations of the Admissions Office.
- Ensure the team delivers high-quality customer service throughout the application process.
- Monitor and analyze recruitment and enrollment data to identify trends and areas for improvement.
- Manage the implementation of processes to reduce student melt and ensure a smooth transition to campus for deposited students.
- Guide qualified students through the admissions process, ensuring compliance with departmental policies and procedures.
- Develop and monitor processes to efficiently move students through the funnel in a supportive and student-centric way.
- Conduct weekly audits of admission team outreach, reviewing call reports, monitoring funnel progression, and overseeing dashboards.
- Inspire, motivate, and manage a team of Admissions professionals including Associate Directors, Admissions Officers and Admission Callers.
- Provide coaching and feedback to ensure continuous improvement and effectiveness in all admissions functions focusing on admissions program knowledge, active listening and other core competencies including relationship building, time management and customer service excellence.
- Capacity to foster teamwork, morale, and professionalism.
- Helps develop and execute strategies and initiatives to support the enrollment of students to SGU and to drive the successful execution of strategic objectives.
- Collaborate closely with key positions across MREO to ensure transparency and consistent processes and execution across the team.
- Assess and improve admissions processes and strategies.
- Excellent interpersonal, communication, and organizational skills.
- Ability to lead, motivate, and manage a team comprised of onsite and remote employees.
- Ability to work collaboratively and drive strategic objectives.
- Excellent verbal and written communication skills: ability to effectively communicate with prospective students, staff, and senior management.
- Bachelor's degree required.
- 7+ years of experience in admissions, enrollment management, or related field.
- 3-5 years of experience managing mid to large teams
- Experience with admissions software and CRM systems.
- This job is performed at a workstation in a positive, creative and collaborative environment.
- A typical work week is 37.5 hours Monday through Friday 9am to 5pm.
- This is a hybrid position. Three days are worked onsite and two days are remote per week.
- Flexible hours required to implement initiatives and execute deliverables.
- Ability to work evening hours and occasional weekends as needed.
- Annual travel to Grenada as needed.
