Customer Services Representative

3 weeks ago

Norton, United States Foundever Full time

Location:
Norton

  • THIS IS A FULL TIME ON-SITE POSITION
  • Sykes and Sitel are now Foundever
At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support, and warranty options. All our calls are inbound calls only - no cold calling We invest in our people by providing
paid training
along with growth and development opportunities; for example, 84% of our managers are internal promotions

Responsibilities:

Handle inbound service calls

Drive
customer satisfaction
through voice, chat, and/or email communications

Navigate through multiple systems and tools

Ongoing training and
skill development

Qualifications:

Strong
communication skills
, including the ability to navigate between screens while assisting customers

Problem-solver with a can-do attitude

Eager to
advance your career
with a reliable company

Enjoy working independently and with a team

Benefits:

100% Paid Professional Training

Pay:
$15/hour to start, with up-skill opportunities up to $17/hour

Medical, Dental, Vision, and
Wellness
Benefits

Employee Assistance Program (EAP)

401K retirement plan with company match

Employee discounts

Referral bonuses

Internal Mobility (84% of our managers are promoted within)

Role Overview


The primary function of the role is to be the first point of contact for clients and deliver professional and high-quality customer service.

This could include dealing with customers, clients, or third-party contacts and complaints.

You will

be empowered to take initiative, as well as follow established procedures, processes, and systems to provide a resolution for the customer.

You'll Enjoy

An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. Enjoy working on site

You will
thrive using your
compassion
skills to help customers, while our
paid training
and benefits help you prioritize your financial, physical, and mental well-being to give you a
sense of purpose
in your role.

About Foundever

Foundever is a global leader in the customer experience (CX) industry.

With 170,000 associates across the globe, we're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups.

We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines
innovative
thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and
empathy
of our employees to Create Connection. Value Conversation.

Get to know us at and connect with us on Facebook, Linked In and Twitter.

EEO


Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.

The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring,
promotion
, compensation, benefits, training, discipline, and termination.

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