Care Delivery Analyst

Found in: beBee jobs US - 3 weeks ago


Chicago, Illinois, United States Charlie Health Full time
About the Role

The Care Delivery Analyst will be an integral part of helping Charlie Health enhance its clinical delivery model. As a member of the Care Delivery team, this individual will be responsible for supporting special projects that drive efficiency across the Clinical team. The Care Delivery Analyst should be an exceptional project manager, analytical, and dynamic in their ability to operationalize creative solutions to the Clinical team's challenges. This individual should be energized by the idea of creating streamlined, standardized processes and working at the nexus of operations, clinical care, and patient experience. This position is not for the faint of heart— but it will provide unmatched impact and room for professional growth.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities
Liaise between the Clinical team and Operations team, identifying key bottlenecks in clinical delivery
Introduce new policies and procedures that drive efficiency across the Clinical team
Support strategic projects alongside senior members of the Care Delivery team
Share key insights with the Care Strategy team to help provide context to their analyses
Design clinician retention and engagement strategies alongside our HR team
Recommend product functionality based on the challenges and feedback of the Clinical team and insights from the Care Strategy team
Execute operational projects alongside the Chief Clinical Officer
Evaluate, vet, and implement new technologies that make it easier for our therapists to deliver and bill for their services
Manage clinician scheduling
Increase efficiency related to hiring, onboarding and training

Qualifications
1-3 years of experience
Microsoft Office proficiency
Work authorized in the United States and native or bilingual English proficiency
Experience in translating non-technical stakeholder needs into technical and operational solutions
Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
Experience designing and implementing new processes and procedures across various teams
Ability to energize, communicate, and build rapport at all levels within an organization
Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
Experience advising, presenting to, and persuading senior corporate personnel

Perks

Our mentality is to find the best, attract the best, and pay the best talent—which is why we prioritize quality over quantity of hires. While we offer zero-stress medical, dental, and vision coverage, competitive salaries, and a generous PTO policy, we're way more excited to tell you about a few "perks" that are unique to Charlie Health. We've spent time thinking through what it means to be a mental health company and how we can better align these additional perks with our mission and values.

First and foremost, we believe that no one should ever have to compromise on their mental or physical health. This is why we offer a fully paid subscription to the mindfulness, talk therapy, nutrition, or fitness app of your choice (Headspace, TalkSpace, Noom, Peloton, etc.). We also offer complimentary yoga sessions for you and your loved ones, twice per month, that are hosted by one of our licensed instructors. Our team is big on self-care, and we are committed to helping our employees live happy and healthy lives.

We also want you to live and see our mission in action. We encourage every employee—regardless of department—to shadow our vIOP sessions once per month. And while it's motivating to experience the care that we provide to patients, we also want to collectively celebrate their successes. This is why we host quarterly events to recognize alumni of our program and bring together patients and team members around shared experiences. Whether it be through a cooking class, a magic show, a comedy act, or a virtual talent competition, we want to uplift our patients and teammates, together.

Charlie Health focuses on Healthcare, Startups, Health and Wellness, Digital Health, and Mental Health. Their company has offices in New York City, San Francisco, Chicago, Seattle, and Houston. They have a small team that's between 11-50 employees.

You can view their website at or find them on Twitter.


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