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lead medical support assistant
4 weeks ago
The Lead Medical Support Assistant assigned to this position serves in the Clinical Support Service Line, in the Sioux Falls VA Health Care System.
Duties
Duties may include:
- Conduct phone audits
- Distribute and balance the workload among employees in accordance with established work flow or job specialization
- Assure timely accomplishment of the assigned workload.
- Monitor the status and progress of work, and makes day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise.
- Provide on the job training for employees in accordance with established procedures and practices.
- Ensure accurate and timely scheduling of appointments;
- Provide guidance to staff members, to include changes in policies and procedures
- Create and maintain employee work schedules
- Act as a liaison among Advanced MSA staff, patients and other interdisciplinary staff to resolve day-to-day conflicts.
Compressed/Flexible: Not Available
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
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