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Event Services Manager
3 months ago
Are you an experienced event planner who wants to take their skills to new heights? Join the Fairmont Austin and showcase your passion for world-class customer service on our Events Team
What is in it for you:
Paid time off
Medical, Dental and Vision Insurance, 401K
Complimentary shift meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Consistently offer professional, friendly and engaging service.
Organize convention booking files from date of departure, and maintain accurate activities within files consistently.
Obtain/confirm all event-related information (to include, but not limited to meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc) with client, organize/distribute group resumes, conference agendas, event orders, floorplans, etc to all operating partners accurately, and in a timely manner.
Yield sleeping room block and function space, ensuring optimization of financial return/performance.
Forecast banquet food & beverage by group with target of 3% accuracy.
Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes.
Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated.
Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay.
Must be flexible to accommodate irregular and/or extended hours and work on weekends
Conduct any/all site inspections as required. Able to handle inquiries.
Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department.
Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business.
Play active role in local community through associations, memberships and involvement. Be an ambassador of the hotel within the local community.
Additional responsibilities, as outlined by Director or Assistant Director.
Qualifications:
Qualifications
Your experience and skills include:
3+ years of hotel event planning experience preferred.
Hospitality Business degree preferred.
Able to work in high-pressure environment.
Creative and passionate about events and customer service
Excellent interpersonal and communication skills; a team player
Additional Information
Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.
This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont Austin is proud to be an Equal Opportunity Employer.
Required
- Four-year college degree or equivalent education/experience preferred.
- Minimum of three years of events planning, production and execution in a related position; luxury hotel experience a plus.
- Strong financial acumen with experience completing accurate reports and cost.
- Prior experience selling events at a hotel or restaurant.
- Prior experience in international hotels/resorts.
- Prior experience working with professional organizations that support leisure / transient areas.
- Professional and confident communication skills with clients and staff.
- Maintain a professional demeanor and positive attitude toward all clients, team members and guests.
- Execute and support the operational aspects of business booked (e.g., generating proposals and writing customer correspondence).
- Develop strong relationships with the front office team to ensure working in unity and continual striving to achieve the same goals.
- Assess additional training needs based on data gathered and interaction with sales team from property visits.
- Excellent organizational and written skills sufficient to produce sales and marketing communication.
- Strong computer skills (Excel, Google Docs/Sheets, PowerPoint, LinkedIn, Salesforce).
- Excellent spoken and presentation skills with strong ability to listen effectively.
- Ability to present clear, concise and meaningful information to owners, guests, executives, managers, and employees.
- Ability to analyze, interpret and understand financial data.
- Ability to perform job functions with attention to detail, speed, and accuracy, prioritize, and organize.
- Ability to remain calm when resolving problems while using good judgment.
While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service.
With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.
Please visit to learn more about our Collection.Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest:
@AubergeResorts and \#AlwaysAuberge.
Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V.
Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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