Yacht Division Product Specialist

1 month ago


Other US Location MarineMax Full time

OVERVIEW:

The Yacht Support Product Specialist is an integral part of the growth strategy and focus for the Yacht Division. The Yacht Support Product Specialist will be responsible for being a liaison to our teams as well as creating and delivering customer experience the drives a next level of confidence for our customers and the team. The growth & development of the Yacht Division requires that our valuable customers, retail locations and dealers are educated and supported at a high level.

DUTIES AND RESPONSIBILITIES:

  • Enthusiastically embrace MarineMax values
  • Acquire complete product knowledge of all Yacht Division models from all perspectives.
  • Work with Yacht Support and service teams to provide technical support to customers, technicians, service support, service managers and sales.
  • Embrace utilization of the MarineMax digital platform for all communication.
  • Collaborate with all team members, stakeholders, and dealer network to execute cohesive roll out campaigns for educational initiatives for our customers of the yacht division.
  • Collaborate with team on common issues for the manufacturer and work with Yacht Support to present a clear concise packet of information to the manufacturer to ensure issues are resolved or refined on future boats.
  • Work closely with teams to tailor existing delivery documentation and refined specifically for yacht deliveries.
  • Strategize with Yacht Support, Service Manager, National Warranty Manager to develop a gallery of training videos, how-to videos, and educational pieces for our customers.
  • Support teams at regional boat shows and customer events.
  • Maintain a professional and supportive relationship with all clients, fellow team members, vendors, and the manufacturers.
  • Participate in and be a leader for getaways and yacht division customer events.
  • Assist Yacht Support and stores to always maintain FANS Scores of 80% or higher for the Yacht Division.
  • Support and work on all other tasks deemed necessary to the team's success.

REQUIREMENTS:

  • International and domestic travel required
  • Some weekends and after hours support necessary
  • Captains license a plus

The role works closely with the entire network of locations working with Yacht Support and assist with the roll-out of these initiatives to MarineMax stores and related Yacht Division business units.

*MarineMax uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify, including your rights and responsibilities.


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