Security Officer
4 weeks ago
Responsible for patrolling and monitoring hotel facility to ensure the safety and security of guests and employees and the protection of hotel property and assets. Reports suspicious / unsafe activities or conditions to Security management to obtain direction and assistance.
Job Specific
- Performs Security Office, Employee Entrance and Patrol operations as outlined in the Standards of Performance Manual for Security Officers
- Thoroughly understands all Hotel Emergency Response Procedures and is able to respond appropriately to all situations
- Monitors/controls access to all facility employee entrances, ensures that only authorized individuals enter
- Maintains a visitor sign-in/out log and issues temporary passes to visitors/vendors
- Inspects all packages entering and exiting through facility employee entrances, denies access to or removal of unauthorized materials
- Verifies that all materials leaving facility are accompanies by a completed, signed package removal pass, confiscates and turns over to management, all materials not properly authorized
- Maintains signature lists of Management personnel authorized to sign package removal passes
- Patrols front of house, back of house and exterior hotel areas, reporting any safety or security hazards, unacceptable behavior, or suspicious persons to Security Supervisor for direction and resolution
- Prepares necessary maintenance requests for safety related maintenance requirements identified
- Monitors CCTV cameras, radio communications, and Fire Control Computers
- Documents all security related issues and assistance provided in appropriate Security reports
- Logs, stores, and returns lost and found items in accordance with hotel policies
- Enforces hotel rules/regulations in accordance with Employee Manual and hotel policy
- Monitors and ensures compliance to hotel key control policies by all employees
- Interacts with guests in a courteous and professional manner
- Responds to all guest and employee incidents, gathers information, secures area if necessary to preserve evidence
- Completes all daily reports in accordance with the Safety Security Manual
- May operate departmental vehicles to include electric personnel transport vehicles, pick up trucks, bicycles
- May assist in the collection/distribution of employee uniforms
- May assist in the distribution of employee paychecks
- May assist in obtaining materials from Storeroom areas during non-operating hours.
- Documents all after hour storeroom entries, reason for entry, ensures proper requisition obtained for all items removed
- Assists other hotel employees in applying Bloodborne Pathogen Exposure Control policies
- Answers department phone lines in prompt and courteous manner in accordance with all Loews hotels standards
- Other duties as assigned
General
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
Qualifications
- Excellent communication and guest service skills
- Minimum two years previous Security department experience preferred at a similar quality property
- CPR certified
- Knowledge of hotel operations
- Able to work a flexible schedule, including weekends and holidays
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