Shift Supervisor

4 weeks ago

Rock Island, Illinois, United States Bally's Quad Cities Casino & Hotel Full time
About Bally's

Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.

A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you.

Job Summary

The Shift Supervisor - Security is responsible for the safety of guests, employees, company property, and assets. Responsible for the overall supervision and management of the Security Department operations in the absence of the Manager and Director. Maintains a high level of guest service and provides effective conflict resolution. This position's starting wage is $19.

Essential FunctionsDevelops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
Supervises and manages the daily activities of security staff for their respective shift.
Maintains performance, personnel, and operational records.
Oversees the physical security of the casino and company assets.
Responsible for the physical safety of guests, employees and property, recommends improvement measures
Conducts investigations of incidents and assists the Gaming Board in investigations as needed.
Ensures all applicable personnel adhere to the Adopted Rules, MIC's, IC's, and company policy & procedures.
Trains, develops, and schedules security staff.
Disseminates pertinent information to security staff.
Ensures department adheres to all regulatory, departmental and company policies and procedures.
Knowledge of all promotions and events.
All other duties as assigned.
QualificationsHigh School graduate or equivalent
College or military education preferred
Prior security, safety, or loss prevention experience preferred
Supervisory experience preferred
Excellent customer service skills
Ability to lead, influence others and coach for success
Strong administrative, organizational and decision making abilities
Excellent written and verbal communication skills
Physical RequirementsPhysically mobile with reasonable accommodations
Respond to visual and aural cues
Read, write, speak, and understand English
Able to work flexible shifts
Operate in mentally and physically stressful situations
Environmental Working Conditions The work environment contains bright lights, loud noise, and stressful situations. What's In It For YouCompetitive wages with annual performance reviews
Comprehensive health coverage plan that includes medical, dental, and vision
401(K)/ Company Match
Employee Stock Purchase Plan
Access Perks and Childcare discounts
The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

***Pass a company background investigation***

***Must be 21 years of age***

Source: Hospitality Online

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