Customer Service Representative

2 weeks ago


Palmetto, Florida, United States syncreon America Inc Full time

syncreon delivers tailored, scalable and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years.

We are looking for a Customer Service Specialist at our Palmetto site. The work hours would be Monday through Thursday 4 PM-2:30 AM

About the Role

How you will contribute

  • Owning, logging & ensuring all daily customer services contacts & queries received via telephone & email are worked through to resolution per strict SLA's.
  • Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant syncreon & customer teams and tracked through to resolution.
  • Compiling, reviewing and actioning reporting suites for our key account customer and syncreon business per KPI requirements.
  • Actioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented and submitted to the customer.
  • Carrier management including tracking open customer orders through to delivery/return/claim and actioning exceptions as they arise.
  • Carrier performance reporting against agreed KPI's and actioning trends for root cause & corrective actions.
  • Participating in weekly carrier & customer task meetings along with monthly reviews & QBR's.
  • Self-billing including compiling and managing all billing activities for all carrier and customer transactions.
  • Providing daily/weekly/monthly reporting suite from the syncreon TMS system per required customer & carrier customised reporting requirements.
  • Participating in syncreon control tower / customer projects.
  • Being the voice of the customer.

Your Key Qualifications

  • Fluency in oral & written English is essential.
  • 2 years' work experience in a high tech customer services and logistics' environment.
  • Excellent knowledge of the Microsoft office suite, with proven reporting & presentation skills.
  • Responsiveness in dealing with Customer requests.
  • Attention to detail for billing, process analysis, customer complaints investigations & reporting activities.
  • Excellent interpersonal skills.
  • Ability to work as part of a team and assist other team members during peak volume periods
  • Experience in carrier network management.

Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.


By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.



  • Palmetto Bay, Florida, United States Marriott Vacations Worldwide Full time

    Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.Duties and Responsibilities Responsible for...


  • Palmetto, Florida, United States Life Surge Full time

    Job Title: Customer Experience and Sales Team Lead Employment Type: Full Time, 40 hours/week Reports to: Chief Marketing Officer FLSA Status: ExemptWho We Are LIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, LIFE SURGE exists to inspire,...


  • Palmetto, Florida, United States Life Surge Full time

    Job Title: Marketing Research ManagerEmployment Type: Full Time, 40 hours/week Reports to: CMOFLSA Status: Non-Exempt Who We Are LIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, LIFE SURGE exists to inspire, transform and equip people to build...

  • Inventory Manager

    1 month ago


    Palmetto, Florida, United States syncreon America Inc Full time

    syncreon by DP World delivers tailored, scalable and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years. We are looking to add a Inventory Manager at our site that conducts world-class 3PL operations for tech giant....


  • Palmetto, Florida, United States syncreon America Inc Full time

    Do you have general warehouse experience where you served as a Lead? Are you passionate about the Operation? If so, the Warehouse Lead,1st shift, weekends position is for you, and due to our growing organization, we need you here in Palmetto, Ga.About the RoleHow you will contribute Coordinate efficient operation of the department and ensure procedures are...


  • Palmetto, Florida, United States syncreon America Inc Full time

    We are looking for someone who is passionate and will go the extra mile to ensure great results. This is a role for a focused team player with a can-do attitude, who is excited to work on innovative, global projects and has international experience. If you are a perfectionist with a drive to succeed, then an Operations Planner in Palmetto, Ga position is...

  • Devops Engineer

    3 weeks ago


    Palmetto, Florida, United States Atechstar Full time

    Job descriptionResponsibilities Work hand in hand w/ product engineering on deploying and supporting new features and services Participate in on-call rotation Troubleshoot network and platform issues Perform Monitor application deployments Scale infrastructure to meet demand Develop custom tools/scripts as necessary or even work on improving existing tooling...


  • Palmetto, Florida, United States PVH Corp. Full time

    Design Your Future at PVHMaintenance Technician BSHIFT: 1ST SHIFTPosition Summary: This skilled position represents a technician skilled in one or possibly several trades. B-level Maintenance Technicians perform various tasks in the repair and maintenance of machinery, building, and equipment. Tasks range from reading blue prints and fabricating devices to...

  • Cycle Counter

    1 month ago


    Palmetto, Florida, United States syncreon America Inc Full time

    Are you a proactive person who enjoys monitoring and controling inventory integrity? Maintain product identification and location program. Then a Cycle Counter in Palmetto, GA is the position for youAbout the RoleHow you will contribute Perform cycle counts as per the daily requirements and investigate discrepancies as they arise.Operate strictly to Standard...

  • Marketing Manager

    1 week ago


    Palmetto, Florida, United States Life Surge Full time

    Job Title: Marketing Manager Employment Type: Full Time, 40 hours/week Reports to: Chief Marketing Officer FLSA Status: Non-Exempt Who We Are: LIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, LIFE SURGE exists to inspire, transform and...


  • Palmetto, Florida, United States Allied Universal Full time

    Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage,...

  • Trainer

    1 month ago


    Palmetto, Florida, United States syncreon America Inc Full time

    syncreon delivers tailored, scalable and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years. If you have prior training experience in logistics or 3PL Enironment please go ahead and apply. About the RoleHow you will...

  • Operator

    2 months ago


    Palmetto, Florida, United States syncreon America Inc Full time

    syncreon is currently seeking experienced Operators in Palmetto, GA location. Interested in joining a growing team in the 3PL industry? Apply today About the RoleHow you will contribute Work is performed in a traditional warehousing type environment and picking parts according to customer order and placing parts in work areas. Read customer orders, work...


  • Palmetto, Florida, United States Sodexo Full time

    Location: PALMETTO PARK Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way.What We Offer:Full array of benefits including paid time off,...


  • Palmetto, United States CRG Full time

    Customer Service Representative CRG is launching a search for a Customer Service Representative in Ellenton, FL! This call center professional will ensure outstanding service for all customers, business partners, and drivers for this large logistics company! Our transformative logistics client is setting the standard for forward thinking solutions to deliver...


  • Palmetto, United States DPDHL Full time

    DHL Supply Chain is Hiring! At DHL, you will play a part in one of the worlds most essential industries. As the worlds leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join...


  • Palmetto, United States Life Surge Full time

    Job Title: Impact Counselor Employment Type: Full Time Reports to: Impact Counselor Manager / Student Support Director FLSA Status: Non-Exempt  Who We Are: LIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, LIFE SURGE exists to inspire,...


  • Palmetto, United States Life Surge Full time

    Job DescriptionJob DescriptionJob Title: Impact CounselorEmployment Type: Full TimeReports to: Impact Counselor Manager / Student Support DirectorFLSA Status: Non-Exempt Who We Are:LIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, LIFE SURGE...


  • Palmetto, United States Life Surge Full time

    Job DescriptionJob DescriptionJob Title: Impact CounselorEmployment Type: Full TimeReports to: Impact Counselor Manager / Student Support DirectorFLSA Status: Non-Exempt Who We Are:LIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, LIFE SURGE...


  • Palmetto, United States Life Surge Full time

    Job DescriptionJob DescriptionJob Title: Impact CounselorEmployment Type: Full TimeReports to: Impact Counselor Manager / Student Support DirectorFLSA Status: Non-Exempt Who We Are:LIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, LIFE SURGE...


  • Palmetto, United States Life Surge Full time

    Job Title: Impact Counselor Employment Type: Full Time Reports to: Impact Counselor Manager / Student Support Director FLSA Status: Non-Exempt Who We Are: LIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, LIFE SURGE exists to inspire,...


  • Palmetto, United States Deidre Bembry - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Deidre Bembry - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make...


  • Palmetto Bay, United States Miami Beach Medical Group Full time

    The Patient Services Representative performs clerical duties using specific knowledge of medical terminology and clinical procedures. This role provides customer service to all patients and visitors entering the medical center. Duties and Responsibilities Influence patient satisfaction by ensuring patients is greeted upon arrival and properly registered...

  • Patient Care Advocate

    2 weeks ago


    Palmetto, United States En-Vision America Inc Full time

    Responsible for acting as a liaison between patients, pharmacies and sales team. Assists with account questions, orders, patient problem-solving, outbound follow-up calls and other queries. Assists patients by answering product and service questions Maintains patient records by updating account information and providing detailed patient interaction...


  • Palmetto, United States Life Surge Full time

    Job DescriptionJob DescriptionJob Title: Inside Admissions RepresentativeEmployment Type: Full Time, 40 hours/week Reports to: Phone Sales Floor ManagerFLSA Status:  Non- exempt  Who We AreLIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country,...


  • Palmetto, United States Mister Window Holding Corp Full time

    You are likely looking for a new position because you’re no longer challenged. You may not have a manager that supports your growth. You may be in a position that does not line up with your core strengths. Or your values may not align with those of your company. You want a management team that helps you achieve your professional goals. You are hungry to...


  • Palmetto Bay, United States Marriott Vacations Worldwide Full time

    Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. Duties and Responsibilities Responsible for...

  • Claims Representative

    1 month ago


    Palmetto Bay, United States CAREERXCHANGE, Inc. Full time

    About: Seeking a motivated, service-oriented Claims Representative experienced in handling medical professional liability claims for a third-party administrator located in Florida. The Claims Representative will be responsible for managing the claims process and providing excellent customer service to our clients and vendors. Responsibilities: Solid...


  • Palmetto, United States At Home Stores LLC Full time

    From $14.00/hour The Customer Support Associate provides customers with a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to completing other tasks as assigned by store management. Key Roles and Responsibilities Provides customers with a positive shopping experience. Performs cashier...


  • Palmetto, United States Life Surge Full time

    Job Title: Customer Experience and Sales Team Lead Employment Type: Full Time, 40 hours/week Reports to: Chief Marketing Officer FLSA Status: Exempt Who We Are LIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, LIFE SURGE exists to inspire,...


  • Palmetto, United States Inline Filling Systems Full time

    Job DescriptionJob DescriptionDescription:We are looking for a highly driven, self-motivated Field Service Engineer with a strong technical bent to join our team! To strengthen our After-Sales Service, we are looking for a motivated and committed specialist. After a thorough training, your area of responsibility includes the commissioning and user training...


  • Palmetto, United States Maxim Healthcare Service Full time

    Maxim Healthcare in Tampa, FL is hiring for a Licensed Vocational Nurse (LVN)/Licensed Practical Nurse (LPN) to work with Pediatric patients in their own homes in Palmetto FL. Why Join Maxim: Competitive pay & weekly paychecks Health, dental, vision, and life insurance 401(k) savings plan Awards and recognition programs Responsibilities: Utilize the...

  • Service Advisor

    4 weeks ago


    Palmetto Bay, United States HGREG NISSAN DELRAY Full time

    ABOUT US: HGreg is one of the fastest growing automotive groups in North America. Founded in 1993, HGreg operates 31 dealerships throughout Florida, California, Quebec and plans to continue the expansion in the U.S. Summary: Sells and schedules needed service work in the service department. Promote and attain dealership standards for superior...


  • Palmetto, United States Inline Filling Systems Full time

    Job DescriptionJob DescriptionDescription:Inline Filling Systems designs and manufactures world class, application specific, liquid filling machinery for almost all major industries. Inline Filling Systems has a great opportunity for a Field Service Technician to join our team!As one of our elite service team members you will have the opportunity to travel,...