Service Advisor

3 weeks ago

Medina, Ohio, United States Wellington Implement Full time
Wellington Implement

Wellington Implement is a family-owned and operated company that has served Wellington and surrounding communities for over 94 years. As a Case IH "Pinnacle" dealership, Wellington Implement employs a team of professionals who have developed a customer-centric reputation, supporting farmers, property owners and businesses with innovative equipment and service. We search for and place value in team members who are:
  • Dedicated to our company & customers
  • demonstrate Servant Leadership
  • Good Communicators
  • interact with others with Compassion
We're hiring a full-time Service Advisor to work with our Outdoor Power Equipment and Compact Tractor service teams in Medina, OH. Our ideal candidate will have an outgoing personality and receive genuine personal satisfaction from delivering excellent service to others. We offer an extremely fast-paced environment serving both residential customers as well as landscapers & contractors who make their living with the products we service.

We offer competitive hourly pay based on experience, incentive pay, paid vacation, fantastic health, vision and dental insurance, and 401k match.

What you will be doing:
  • Greeting walk-in and phone-in customers needing assistance
  • Ensure that equipment is maintained or repaired as requested by internal or external customers
  • Overseeing and managing the service center's scheduling and work flow focusing on the minimization of time in shop
  • Proactively communicating the status of a customers' equipment repair using telephone, texting and email (whichever the customer prefers)
  • Preparing invoices for completed repair or service work and collecting payment
  • Follow up with customers after a repair to ensure satisfaction
  • Seeking manufacturer's approval for warranty repair and submitting warranty claims
  • Assist customers with rental equipment and service loaners
  • Operate a forklift safely after our training program
  • Communicating with and supporting other departments and/or stores in the company
  • Responsible for communicating need of equipment and/or supplies to management
We are looking for someone with:
  • Extensive experience in a customer service position, equipment or automotive dealership experience a plus
  • High school diploma or GED minimum, Associates degree or higher preferred.
  • Valid driver's license and reliable transportation to work
  • Excellent communication skills.
  • Excellent computer skills, with extensive experience with Word, Excel and locating data on the internet
  • Ability to multi-task in a fast-paced environment.
  • Strong organizational skills.
  • Customer service skills.
  • Effective time management skills.
  • Ability to work some Saturday mornings as required
Our Commitments to You
  • Hourly pay plus bonus pay based upon performance
  • True care about you and your family's well-being by your manager and store owners.
  • We will provide the tools and training needed to be awesome at your job.
  • A clean work environment in one of the best maintained dealerships in the area.
  • Open book financial reporting so you always know how the company is doing.
  • An opportunity to act on ideas you may have for a new product or service we can offer our customers.
  • Time off when you need it (kid's ballgame, spouse's doctor's appointment, etc.).

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